- Able to understand the nature of transaction in the bank and allocation cash in system and help team for their immediate query
- Should be able to handle the process of Manual payment processing, return payments and cash flow & retail reconciliation
- Should be able to create all MI reporting on time along with monthly creations of SLA data.
- Able to promptly take action for Stop or reinstate cheque request, transfer Lodgments Debits/Credits.
- Payment processing as per request received with utmost accuracy
- Understand of write offs, offsets and partial allocation of cash, commission adjustments in systems and its reversal
- Ability to understand the nature of query from customer and able to provide a solution withing a short timeframe.
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Ensure adherence to Company Policies and Procedures
- Understanding of bank reconciliation, open items, debit & credit clear understanding.
- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
- Good communication both written and verbal
- Good knowledge of collections strategy and client management experience during call
- Knowledge of multiple ERP systems will be an added advantage.
- Good decision-making skill.
- Committed to achieving specific objectives and takes ownership for accomplishing them.
- Effectively balances quality, customer service and productivity standards
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail
- Graduate in accounts. B. Com Hons is preferred
- Minimum 4 years to 6 years of experience in an international OTC and R2R process from Retail industry
- System understanding of IBM I (iSeries)], Worldpay, Blackline, Bottomline and HSBC Banking platform will be and added advantage
- Must have client management experience and experience of managing a team size of 5 members
Skills Required
- Graduate in accounts
- B.Com Hons
- Minimum 4 to 6 years experience in international OTC and R2R processes from Retail industry
- Experience managing a team of ~5 members
- Client management experience and collections strategy knowledge
- Experience in manual payment processing, return payments, cash allocation, cash flow and retail reconciliation
- Experience with bank reconciliation, handling open items, debit and credit clearing
- Ability to create MI reporting and monthly SLA data
- Strong written and verbal communication, decision-making, prioritization and attention to detail
- Familiarity with IBM i (iSeries), Worldpay, BlackLine, Bottomline and HSBC Banking platform
- Knowledge of multiple ERP systems
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
