Overview: Our client
is a leading financial services organization based in Barbados, committed to
delivering secure, reliable, and innovative banking solutions to its members.
Due to continued growth, they are seeking a detail-oriented Credit/Debit Card Transactions Officer (Financial Services Sector) to join their Card and E-Services Operations team and support the effective
management of card disputes, fraud prevention, and transaction investigations. This is a 3 - 6-month
temporary contract which may convert to a permanent role with a preferred start
date in August 2026.
Duties
& Responsibilities:
- Timely resolution of
all Debit, POS and ATM disputes
- Accurate preparation
of Debit & Credit Advices for dispatch to members.
- Examine and action
International & Local Card Chargebacks.
- Accurate preparation,
posting and filing of required Journals.
- Record, investigate
and resolve discrepancies and adjustments relating to ATMs & POS
terminals
- Prepare the necessary
Journals for posting to member and General Ledger Accounts.
- Communicate in writing
with members, stakeholders, Representative Offices or Branches on
completed transaction sets, queries or investigations.
- Follow record
retention protocol.
- Closely monitor system
performance and institute communication and remedial action.
- Ensure fraud
prevention mechanisms are constantly monitored and enhanced.
- Investigate fraudulent
transactions and escalate as necessary.
- Identify and exploit
formal and informal professional improvement opportunities on a regular
basis as agreed in the personal performance plan.
- Conduct regular
reviews of the organization's programmes and keep abreast of changes to
organization policy, product and service changes, and reporting
requirements.
- Conduct regular
reviews of the policies, legislation and regulations related to the
transactions within your responsibilities.
- Attend training and
seminars as necessary, following established policies and procedures.
- Attend regular
training to remain current with Scheme changes in fraud management.
- Perform any other
duties ancillary or related to the foregoing.
Requirements
- Associate Degree in
Business, Accounting or a related field.
- Minimum of two (2)
years' experience in a financial services environment managing chargebacks
and/or fraud management.
- Proficiency in
Microsoft Office Suite, particularly Word, Excel and Outlook.
- Strong written,
verbal, interpersonal and analytical skills, with the ability to interact
effectively with members, employees and management.
- Ability to plan and
execute multiple projects and initiatives while balancing departmental and
organizational demands and resources.
- Ability to read,
analyze and interpret general business procedures, professional journals
and technical information.
- Ability to write
routine reports and business communications.
- Ability to effectively
present information and respond to questions from customers, employees and
management.
- Ability to calculate
figures and amounts such as interest and other fees associated with
products.
- Ability to quickly
learn specialized card software applications.
- Proven ability to
supervise a group of employees.
- Ability to complete
work with quality and accuracy.
- Ability to train
employees on new and existing products, services, equipment and software.
- Ability to handle
confidential information, work effectively in a team environment and
promote a positive attitude toward teamwork.
Skills Required
- Associate Degree in Business, Accounting, or a related field
- At least two years of experience in a financial services environment managing chargebacks and/or fraud management
- Proficiency in Microsoft Office Suite, particularly Word, Excel, and Outlook
- Strong written, verbal, interpersonal, and analytical skills
- Ability to manage multiple projects and initiatives while balancing departmental and organizational demands
- Ability to analyze business procedures, professional journals, and technical information
- Ability to write routine reports and business communications
- Ability to present information and respond to questions from customers, employees, and management
- Ability to calculate interest, fees, and other financial amounts
- Ability to quickly learn specialized card software applications
- Ability to supervise a group of employees
- Ability to complete work accurately and with high quality
- Ability to train employees on products, services, equipment, and software
- Ability to handle confidential information and work effectively in a team environment
What We Do
Favio Group is a Barbados-based recruitment agency serving employers and job seekers across the Caribbean. It provides temporary and contract staffing, permanent employee recruitment, high-volume applicant screening, interview-panel support, and executive search and selection. Founded to bring a fresh approach to Caribbean recruitment, Favio has expanded beyond Barbados and recruits across sectors including finance, information technology, manufacturing, retail, logistics, construction, distribution, and hospitality.
