Reporting to the Credit Control Manager, the Credit Controller will be responsible for general administration and the processing of credit checks and calling customers to discuss their outstanding debts or failed payments.
Duties & Responsibilities
- Calling customers daily to discuss payment of returned direct debit payments, payment for outstanding debts and customers who have cancelled the direct debit instructions.
- Dealing with application forms.
- Contacting customer regarding the Exposure on the fuel cards and expired credit limits.
- Dealing with additional card orders, card limits and change of details.
- Other ad hoc duties include, understanding of cleared balances to keep accounts open, working with credit insurance brokers and credit rating agency.
- Dealing with customer queries in a professional, courteous and timely manner. Then recording all customer information on emails or calls received to maintain detailed and accurate customer records.
- Interacting with the Sales Team regarding customer fuel card accounts, recording details on our in-house systems, email and phone.
- Liaise with the Credit & Collections Supervisor regarding sending letter before actions and payment plans.
- Any other duties as may be reasonably required.
Requirements
Education & Experience
- Previous Credit Controller or debt recovery experience required.
- Good standard of education preferably with a ‘C’ or equivalent in English and Maths.
- Experience working in an office environment, preferably within a Credit/Accounts department.
- Working knowledge of Microsoft Office packages – Word, Outlook and Excel.
- Accuracy and attention to detail with good numeracy skills.
- Good communicator with professional and confident telephone manner.
- Methodical with ability to organise and prioritise.
- Enthusiastic and motivated with the ability to work well individually and as part of a team.
Benefits
- Salary of £26,410 per annum.
- Working hours are 08:45 – 17:15 Monday to Thursday & 08:45-14:45 on Friday, there is a requirement to work until 17:00 on a Friday on a rota basis (roughly 1 in 12 weeks) but will get the time back in Lieu.
- An additional day annual leave for your birthday.
- Free breakfast.
- Sociable working hours, no weekends or evenings.
- Early Friday finish.
- Fun, supportive working environment.
- Dress down office.
- 25 days annual leave plus bank holidays.
- Pension.
- 4 x salary life assurance.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Top Skills
What We Do
Managing a business means making constant decisions—some big, some small, all important. The difference between running smoothly and running into problems comes down to having the right information when you need it. Motia gives you that edge. We help you track every mile, every vehicle, every cost, and every opportunity to improve. With real-time insights, fuel savings, and advanced connectivity, you can move from reacting to proactively driving your business forward—cutting costs, improving efficiency, and staying ahead. That’s why Motia is built for businesses looking for a better way to move people and products. Bringing fuel payments, vehicle tracking, and connectivity into one means total visibility, complete control, and the power to make better decisions at every turn.
