Who are we
Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network.
At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals.
A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.
In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.
About The Role
We are seeking a diligent, proactive, and confident Property Credit Controller to join our dynamic Property Management team in Newcastle. This is an exciting opportunity for an individual with strong communication and organisational skills to play a key role in the financial performance of a diverse commercial property portfolio.
The successful candidate will work closely with the Property Management and Asset Management teams, ensuring the timely collection of rent, service charge, and insurance payments in accordance with lease terms and company policies. You will be responsible for monitoring tenant accounts, managing arrears, reconciling payments, and maintaining accurate financial records to support effective cash flow management.
In addition to core credit control duties, you will have the opportunity to build and maintain positive relationships with tenants and clients, assisting in the resolution of queries and supporting the wider team in delivering exceptional client service. This role provides excellent exposure to a wide range of commercial assets and high-profile investors, offering a strong platform for professional growth within one of the UK’s leading property management teams.
What the role will entail- Join a market-leading Property Asset Management Team
- Work closely with tenants and landlords across the nation
Core Responsibilities
Rent and Service Charge Collection
- Issue rent, service charge, and insurance demands in accordance with lease terms.
- Monitor incoming payments and chase any overdue balances promptly.
- Manage tenant accounts, ensuring all receipts and adjustments are correctly posted.
- Prepare aged debt reports and liaise with property managers on outstanding arrears.
Tenant Communication and Relationship Management
- Contact tenants regarding overdue payments in a professional and diplomatic manner.
- Resolve payment or billing queries quickly and efficiently.
- Build positive relationships with tenants to encourage timely payment and open communication.
- Collaboration with Property and Asset Management Teams
- Work closely with property managers and surveyors to discuss arrears, tenant issues, and lease terms.
- Provide financial updates and recommendations to help inform management decisions.
- Liaise with solicitors and debt recovery partners where necessary.
Financial Reporting and Administration
- Maintain accurate and up-to-date tenant ledgers and payment records.
- Assist with month-end processes, reconciliations, and reporting.
- Support the team with internal and external audits.
Process and System Management
- Use property management software (e.g., Yardi, MRI) to record and monitor transactions.
- Identify and recommend improvements to credit control processes to increase efficiency.
Qualifications and Experience
- Preferred experience in credit control, accounts receivable, or property finance, preferably within a commercial property management environment but training will be provided.
- Experience in managing arrears, issuing rent demands, and reconciling tenant accounts.
- Confident in liaising directly with tenants, clients, property managers, and solicitors to resolve payment or billing queries.
- Skilled in preparing and maintaining aged debt reports and cash collection forecasts.
Technical Skills
- Proficient in property management and accounting systems such as Yardi, Qube, MRI, or Tramps (training will be given)
- Strong Microsoft Excel skills, with the ability to analyse and interpret financial data accurately.
- Excellent attention to detail and ability to maintain precise financial records.
Skills and Personal Quality
- Sociable and approachable, enjoys working with others and has a collaborative approach working as part of a team. Ability to build strong interpersonal relationships across the wider Knight Frank network.
- Will approach the role with a positive, proactive attitude, a diligent work ethic and a sense of ownership.
- A proactive and professional approach to work, with the ability to meet deadlines under pressure.
- Ability to use own initiative, put forward ideas and thoughts for improvement.
- Take an active interest in market trends and proactively participate in both internal and client meetings.
- Strong desire to learn, grow within the team and build their own client base over the long term.
Competitive salary
Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Top Skills
What We Do
At Knight Frank, we build long-term relationships, which allow us to provide personalised, clear and considered advice on all areas of property, in all key markets. We believe personal interaction is a crucial part of ensuring every client is matched to the property that suits their needs best – be it commercial or residential.
Operating in locations where our clients need us to be, we provide a worldwide service that’s locally expert and globally connected.
Inspired teams naturally provide excellent and dedicated client service. Therefore, we’ve created a workplace where opinions are respected, where everyone is invited to contribute to the success of our business and where they’re rewarded for excellence. The result is that our people are more motivated, ensuring your experience with us is the best that it can be.
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