Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Job title: Credit Controller
Department: Finance
Location: Melksham, SN12 6GN
Job summary
Manage day to day credit control function of the Herman Miller Limited ledger.
The primary function being to ensure that customer payments are received in a timely fashion. This will involve liaising with dealers and direct customers to ensure that they adhere to agreed payment terms.
This role will also require an assessment of the credit risk of new and existing customers with a view to determining the most appropriate way to transact with them from a credit point of view. This will involve a balancing of the credit risk with commercial considerations.
The role is also required to work as part of and support the wider Finance team as required.
Specific responsibilities
- Credit Assessment & Risk Management: Evaluate new credit requests, conduct credit checks on customers, and monitor existing credit limits to minimise financial risk, then proposing appropriate credit terms for review by Financial Controller and Finance Director. Put in place appropriate financial securities on export sales such as letters of credit/bank guarantees.
- Debt Collection: Proactively contact customers for overdue payments via email, phone, or written communication.
- Payment Management: Process payments, post and allocate cash, and manage the sales ledger.
- Customer Relations: Build and maintain strong relationships with clients to encourage timely payments and customer loyalty.
- Query & Dispute Resolution: Respond to client inquiries, resolve payment discrepancies, and liaise with customers and internal teams on billing issues.
- Reporting & Analysis: Prepare and distribute regular reports on aged debt, track outstanding invoices, and analyse past transactions for performance improvement.
- Policy Implementation: Create and implement payment policies and procedures that ensure timely payment and compliance with company regulations.
- Escalation: Negotiate repayment plans with customers and, in extreme cases, initiate legal proceedings or engage with debt counsellors and bailiffs.
- Month End: Ensure month end deadlines are met.
- Support wider Finance team: as required – for example support on audits.
Company requirements
Health & Safety; ensure that safe working practices are followed. Attend safety briefings, as requested. Take responsibility for your own and your co-workers safety in accordance with The Health & Safety at Work Act 1974, and The Management of Health and Safety at Work Regulation 1999
Compliance; ensure compliance with business systems, processes, certification schemes, regulations and legislation relevant to the scope of your role. Support internal quality controls and audits to demonstrate compliance.
Job holder requirements
- Experienced: Experience of managing a credit book. Experience in International trading in respect of credit risks e.g. letters of credit, bank guarantees
- Communication: Excellent verbal and written communication skills are vital for interacting with customers. Fluent English speaker.
- Diplomacy & Negotiation: The ability to negotiate payment terms and resolve issues with diplomacy and tact.
- Attention to Detail: Crucial for managing accounts, tracking payments, and ensuring accuracy in financial records.
- Customer Service: A focus on maintaining good customer relationships and satisfaction levels.
- Analytical Skills: To analyse customer accounts, track performance, and make recommendations for improvement.
- Resilience: The ability to handle difficult situations and negotiate with problematic clients.
Company values
Design for the good of humankind
We are difference-makers
We are all extraordinary
We are better together
Who We Hire?
Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].
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What We Do
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