Credit Controller

About Us:

The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.

Our commitment to diversity and inclusion in the workplace:

At the FT, we give all employees a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.

About the role:

The Credit Controller is responsible for managing aged debt collections, resolving customer queries, and maintaining accurate financial records. This role plays a key part in ensuring healthy cash flow and strong client relationships by proactively managing outstanding accounts and collaborating with internal teams.

Role & Responsibilities

• Manage and follow up on outstanding debts to reduce aged receivables across assigned accounts.
• Accurately apply customer payments to the correct invoices and maintain up-to-date statements of account.
• Investigate and clear unapplied and unidentified payments in a timely manner.
• Process write-offs for items such as bank charges, foreign exchange differences, or other adjustments as needed.
• Monitor and track paid invoices that qualify for commission payouts.
• Reconcile accounts and maintain updated trackers and reports to reflect accurate customer balances.
• Assist in ad hoc tasks and participate in special projects related to collections and accounts receivable.
• Identify causes of invoice disputes and work with relevant parties to ensure prompt resolution.
• Prepare reconciliations and supporting documentation, including re-bills and reports.
• Build and maintain professional, collaborative relationships with internal and external stakeholders to achieve collection targets.
• Ensure strict adherence to the General Data Protection Regulation (GDPR) and promote a strong culture of data privacy and risk awareness.

Qualifications:

• Bachelor’s degree in a business-related field, preferably with units in Accounting or Finance.
• 2–4 years of relevant experience in credit control, collections, or accounts receivable reconciliation.

Core Competencies

• Attention to Detail
  Demonstrates accuracy and thoroughness in financial transactions, ensuring correct allocation of payments and identification of discrepancies.
• Customer Service
  Effectively supports both internal and external stakeholders by understanding their needs, resolving concerns efficiently, and delivering a high standard of service.
• Collaboration
  Works cooperatively with global teams and departments to resolve issues, streamline processes, and support the organization’s goals.
• Communication Skills
  Communicates clearly and professionally through both verbal and written means, adapting messages for different audiences as needed.
• Problem Solving
  Applies critical thinking and sound judgment to identify issues, evaluate options, and recommend effective solutions.

What’s in it for you? Our Benefits:

Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), health coverage (medical, dental & vision insurance), 401k and company match, enhanced family leave packages, and Giving Back opportunities. Full details of our benefits can be found here.

Further Information:

The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.