About the role
A Credit Controller who is responsible for managing arrears across a portfolio of clients, investing in diverse property portfolio’s consisting of commercial, industrial & retail properties.
The role will require working as part of a large team, maintaining regular and direct communication with the tenants within your portfolio to manage arrears on behalf of your clients, ensuring appropriate collection techniques are used.
You will be required to work closely with our accounts teams including Client Accountants, Treasury Clerks and Property Managers to provide a best in class service to our clients.
Day to day you'll
- Communication with tenants, by phone, email and letter
- Maintaining Tenant database’s with accurate details
- Proactively contacting tenants based on their payment history
- Regular review of daily bank downloads to assist Treasury teams with correct allocation of incoming funds
- Reconciliation of tenant accounts
- Instruct of collection agencies or legal action where authorized and follow through to completion
- Any other duties that will ensure the smooth running of the credit control department
What matters most in this role
Building and maintaining close professional relationships with tenants, and colleagues both within the accounting teams and the wider business is paramount to your success. Using your initiative will be encouraged.
The role requires reviewing and managing the arrears of a portfolio of client investments, and ensuring appropriate chasing and collection techniques are employed.
You will be required to produce arrears reports with analysis and present to Property Managers and clients as required.
To be successful in this role, you will require a high level of attention to detail, strong organisational, prioritisation and communication skills as well as good team working skills and a desire to learn and develop within your role.
What we expect of you
- Previous experience working in a similar credit control or collections role.
- Proficient in Microsoft package, particularly Excel
- A proactive, practical, and positive approach to work is required.
- Excellent, professional communication skills with the ability to build good working relationships with your colleagues, both within accounts and the wider business.
Why Workman
- Hybrid working to offer you a great work life balance, with a minimum of three days in the office.
- Core working hours to allow for added flexibility and helps ease your commute to the office.
- Study support
- Discretionary annual bonus and salary reviews.
- Healthcare, life insurance & wellness programme.
- Long service additional holidays, your birthday off and an extra day between Christmas and New Year.
- Lifestyle benefits to suit you: gym membership, cycle to work, buy and sell holiday to name just a few.
- Social events throughout the year including a firm wide Christmas party!
- Generous referral bonus.
As the UK’s leading independent commercial property management specialist, Workman has an enviable position within the property industry.
We are proud of our longstanding relationships with many of our clients, some of whom we have worked with for more than 25 years. Our clients include leading institutional and sector-specialist investors, private property companies, public sector bodies and a growing number of overseas investors.
Skills Required
- Previous experience in credit control or collections
- Proficient in Microsoft Office, particularly Excel
- High attention to detail, strong organisational and prioritisation skills
- Excellent professional communication and relationship-building skills
- Ability to reconcile tenant accounts and manage collection/credit processes, including instructing agencies or legal action
What We Do
Workman is the UK’s leading independent commercial property management and building consultancy specialist. We offer a service dedicated solely to the fundamentals of property management and building consultancy excluding other services normally associated with multi-disciplinary firms. We believe this specialist combination provides significant benefits for our clients. Our property management service has been developed from working for a range of leading institutional funds, investors and property companies and the managed portfolio now totals over 4,000 properties nationwide collecting over £1.8bn in rent. Within property management our dedicated retail team provide specialist property management services on all retail assets, including more than 90 shopping centres and 200 retail parks. Our building consultancy specialists provide professional advice across a wide range of disciplines including due diligence, project management, defect diagnosis, contract administration and all landlord & tenant matters. The firm has been operating for nearly 40 years and continues to achieve steady growth. We pride ourselves on the skill and calibre of our employees, with more than 750 dedicated professionals in 12 UK offices and a growing presence in France. For more information about Workman, our services and career options please visit our website at workman.co.uk or call 020 7227 6200.
