This is a project-based role perfect for someone who wants to build something from the ground up.
Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work.
You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you.
What You'll Do
In Your First 6 Months:
- Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
- Establish robust tracking mechanisms for hotel commissions and partner arrangements
- Build feedback loops between finance, partnerships, and operations teams
- Deliver quick wins that demonstrate process improvements and revenue recovery
Core Responsibilities:
- Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
- Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
- Contract Management: Review hotel contracts and validate commissions raised vs. received
- Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
- Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)
What You Bring
Must-Haves:
- 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment
- Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working
- Strong Excel skills - v-lookups, pivot tables, data manipulation
- Independent operator - comfortable with ambiguity and building structure where none exists
- Excellent communication - you build rapport easily and can influence across geographies and seniority levels
- Documentation skills - you naturally create clear process guides and handover materials
- International experience - you've worked across time zones and cultures
Nice-to-Haves:
- SQL skills
- Experience with BI tools (Thoughtspot, Tableau, Power BI)
- Knowledge of travel/hospitality industry or hotel commission structures
- Familiarity with Onyx or similar travel platforms
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
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Skills Required
- 3–4 years of experience in collections, credit control, or accounts receivable
- Experience in a high-growth or scaling environment
- Process improvement skills, including process mapping and identifying inefficiencies
- Strong Microsoft Excel skills, including VLOOKUPs, pivot tables, and data manipulation
- Ability to work independently in ambiguous environments and build structure
- Excellent communication and stakeholder-influence skills across geographies and seniority levels
- Strong documentation skills, including creating process guides and handover materials
- International experience working across time zones and cultures
- SQL skills
- Experience with business intelligence tools such as ThoughtSpot, Tableau, or Power BI
- Knowledge of the travel or hospitality industry or hotel commission structures
- Familiarity with Onyx or similar travel platforms
What the Team is Saying
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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