Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Main Responsibilities:
- Resolves customer questions and issues; directs cases to appropriate department or person; educates customers on policies and procedures; provides and requests data and documentation.
- Handles non-complex overdue accounts in accordance with established collection strategies. Documents customer contact regarding payment delays. Works as an ally with sales, customer service, taxes, order management, billing, and master data.
- Research and updates financial systems to resolve exceptions; processes documents according to policies; maintains data tracking records for reporting; validates supporting documentation; assigns revenues or expenses; records transactions; compares data for processing; identifies items for elevation procedures; verifies customer information.
- Contributes to quality control by reviewing documentation to verify accuracy and compliance with procedures, adheres to legal and regulatory requirements to ensure compliance; notifies management of quality issues or concerns by identifying data trends and system and process problems, and addressing partners; shares process improvement suggestions; and performs quality checks on processed documents.
- Completes assigned work and priorities using policies, data, and resources; collaborates with managers, coworkers, internal customers, and others.
- Aligns with company policies, procedures, and ethical and integrity standards by implementing related action plans; using the open-door policy; and applying them in process execution.
- Maintains engagement and communication through phone, email, and chat.
- Identifies optimization opportunities and continuous improvement of department-related processes to establish new strategies and apply the best strategies.
- Provides support and fulfills any other requests required by company needs.
Basic Requirements:
- Professional Technician or university bachelor's student in Accounting, Finance, or Administration.
- Confirmed expertise of 3 years, in the accounting/finance and/or customer service field.
- B2 level of English.
- MS Office: Word, PowerPoint, Outlook - Intermediate Excel.
- Expertise in at least one ERP system (Oracle, SAP, JDEdwards, and/or Mainframe).
Proficiencies:
- Compliance with our purpose of putting the customer first.
- Accepting accountability of results.
- Finding a better way to do things every day.
Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to crafting an encompassing environment for all employees. We believe that by accepting individual differences, we can drive innovation and achieve even greater success.
Don't miss this daring opportunity to join a leading global company and make a significant impact on our department.
Apply now and join our success story!
Top Skills
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
Gallery
