The Role
Manage overdue student accounts through outbound calls, payment-plan negotiation, invoice follow-up, credit assessment, and debt recovery. Maintain accurate CRM records, resolve payment disputes, monitor credit-control procedures, and prepare reports on outstanding debts and recovery trends. The role requires empathetic communication, sound judgment, confidentiality, compliance with data protection requirements, and collaboration with university, admissions, student support, finance, sales, marketing, and executive teams. Local and national travel may be required.
Summary Generated by Built In
We are seeking a diligent and proactive Credit Control Advisor to join our team, with a focus on student debt recovery. The role involves managing outstanding student payments by making timely and professional outbound calls, maintaining accurate records, and ensuring prompt follow-ups to support the team. The ideal candidate will have strong communication skills, empathy, persistence, and a solution oriented mindset.
Main Duties and Responsibilities
Conduct courteous and professional outbound calls to students with overdue accounts to recover outstanding fees, clearly explaining account status, payment options, and consequences of non payment.
Negotiate and agree on feasible payment plans when required, ensuring timely follow-up on
agreed terms.
Negotiate and agree on feasible payment plans when required, ensuring timely follow-up on
agreed terms.
- Follow up on overdue invoices and implement company collection procedures in line with established policies.
- Develop, monitor, and regularly review a credit control system in collaboration with Sales, Marketing, Finance, and Executive teams to reduce bad debts and improve recovery efficiency.
- Check consumer credit reports, assess applications, make approval or denial decisions, and communicate outcomes promptly to relevant personnel.
- Liaise with internal departments (University, Admissions, Student Support, Finance) to resolve disputes, discrepancies, or payment-related issues.
- Maintain accurate and detailed records of conversations, payment commitments, and follow-up actions in the CRM or student database.
- Ensure all practices align with data protection laws, confidentiality requirements, and company policy standards.
- Establish and uphold credit policies that balance customer service best practices with the timely collection of fees.
- Support the preparation of regular reports highlighting outstanding debts, recovery progress, risk areas, and trends for management review.
Person Specifications
Education / Qualifications
- Educated to a bachelor’s degree or master’s level or currently in Post Graduate level of studies from/at a reputed university.
Knowledge & Experience
- High level of accuracy and attention to detail in maintaining records and follow ups.
- Basic understanding of credit control, debt recovery, and collection practices.
- Excellent communication, problem-solving, and organizational skills.
- Knowledge of admissions processes, compliance regulations, and student recruitment trends.
Skills & Abilities
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with the ability to handle sensitive conversations with empathy and professionalism.
- Ability to work well under pressure in a fast-paced, target-driven, service-focused environment.
- Proven ability to manage relationships with external partners and internal stakeholders.
- Results-oriented and self-motivated.
- Good negotiation skills to agree on and manage payment plans.
- Ability to work on own initiative and unsupervised whilst contributing as a member of a team.
- IT literate with good numeracy skills and attention to detail. Along with Excellent organizational, planning, and interpersonal skills
- Ability to analyse data, provide reports and to propose corrective action
- The ability to prioritize tasks, manage time efficiently, and keep accurate records, ensuring that deadlines are met, and all student interactions are properly documented.
Personal attributes
- A strong communicator, comfortable with stakeholders at all levels.
- Be able to solve problems and make decisions.
- Results-oriented, ambitious, and highly self-motivated.
- Be able to provide and receive constructive criticism to and from peers.
- Empathize with colleagues, customers and other stakeholders
- A commitment to maintaining high standards of conduct, confidentiality, and ethical behavior in all aspects of the role.
- A proactive attitude toward identifying opportunities for improvement and a willingness to go above and beyond to support students.
- The ability to handle challenges and adapt to changing circumstances while maintaining a positive outlook and composure.
- An appreciation for diversity and the ability to interact respectfully with individuals from various cultural backgrounds, ensuring inclusivity in communication and support.
Other requirements
- A flexible approach to working hours and location, including a willingness to travel, locally, nationally, as required.
Disclaimer
This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.
Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.
Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
We reserve the right to close this vacancy earlier than the advertised closing date should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as early as possible.
About
Oxford International Education Group is a renowned institution dedicated to providing exceptional educational experiences to international students. With a global presence and a commitment to academic excellence, we strive to empower students to achieve their full potential and thrive in a dynamic, interconnected world. We are proud of our culture and have recently been officially certified as a Great Place to Work ©!
Skills Required
- Bachelor’s degree, master’s degree, or current postgraduate study at a reputable university
- Basic understanding of credit control, debt recovery, and collection practices
- Strong accuracy and attention to detail in maintaining records and follow-ups
- Excellent verbal and written English communication skills
- Strong interpersonal, problem-solving, organizational, planning, and time-management skills
- Ability to handle sensitive conversations with empathy and professionalism
- Negotiation skills for agreeing and managing payment plans
- Ability to work under pressure in a target-driven, service-focused environment
- Ability to manage internal and external stakeholder relationships
- Ability to work independently and collaboratively
- IT literacy and good numeracy skills
- Ability to analyze data, prepare reports, and propose corrective action
- Knowledge of admissions processes, compliance regulations, and student recruitment trends
- Commitment to confidentiality, ethical conduct, and data protection requirements
- Flexible working hours and location, with willingness to travel locally and nationally
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The Company
What We Do
Oxford International Education Group is a global education platform founded in 1991. It provides academic pathway programs, English language training, and higher education services. The company operates independent boarding schools and international colleges, helping students from over 100 countries access education opportunities through partnerships with universities and institutions worldwide. They focus on delivering quality educational experiences and supporting student progression into higher education and careers.
