Credit Control Hub Lead - Continental Europe

Are you looking for your next opportunity?

Sompo has a unique opportunity for a Credit Control Hub Lead - Continental Europe in our Finance Operations team in our company market in Continental Europe.

The Credit Control team is a key component of our International Insurance Division and works closely with brokers, clients, externally as well as the finance, underwriting, underwriting operations, Information Technology and claims teams internally. Driven for a collaborative resolution to cash and credit control challenges to maintain superior customer service and profitability for the organisation in Continental Europe

Location: This position will be based out of our Barcelona or Madrid offices. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Create and manage a committed and focused collections team in Continental Europe

• Ensure the effective organization and control of accounts processes and cash collection in Continental Europe, including the co-insurance collection and remittance process

• Be a referral point to Finance, underwriting department, underwriting operations and claims teams in Continental Europe and within the credit control team for complex queries and technical expertise

• Manage debts by monitoring overdue debt, aged debt and outstanding queries and taking relevant action

• Monitor and control bad debt accounts taking appropriate action

• Prepare monthly targets, compile, and analyse monthly results

• Ensure continued development of high-quality credit management techniques

• Assist the Head of Finance Operations in the provision of support to the senior management team

• Assess the credit risk of new customers, performing credit assessments and credit reviews, and provide monthly reports illustrating the spread of risk

• Maintain excellent working relationships across the company

• Manage performance and staff development, effective management of workload, procedures, and documentation

• Ensure agreed best practice and service standards are met

• Build, maintain and support personal and team working relationships with clients and brokers via regular telephone contact and personal face-to-face visits

• Be clear and concise in all written and verbal communications with clients

• Role model an assertive and positive manner in dealing with client/credit related contact

What you’ll bring:

• 5+ years’ experience in a similar role within the Insurance/reinsurance market in Continental Europe is essential.

• Experience of credit control in the Insurance sector, especially in context of co-insurance

• Demonstrable knowledge of technical and accounting procedures and credit control

• Full understanding of service standards, terms of trade and audit guidelines

• Experience of Aged Debt Reporting and analysis is essential.

• Strong Excel skills at Proficient Level (including macros) are essential for this role.

• Strong grasp of co-insurance processes and systems.

• Ability to work on own initiative.

• Ability and confidence to challenge existing procedures and use of system.

• Strong technical skills including credit control skills.

• Knowledge of Insurance and Reinsurance products in Continental Europe would be an advantage.

• Awareness of Sox Controls is desirable but not essential.

• Associate or member of the Chartered Institute of credit management is desirable but not essential.

• English language skills are essential, Italian or French language skills are an advantage 

Our Benefits

We continuously evaluate and update our benefit programs to ensure that our plans meet the needs of our employees and their dependents. Below are a few highlights of our inclusive benefit programs:

• Expansive Health & Wellness Benefits

• Generous Retirement & Savings Plans

• Global Parental Leave & Adoption Assistance

In today’s world, what do we stand for?

We strive to create exceptional value for our clients and shareholders while maintaining Sompo as an attractive place to work. We foster an environment of ongoing, open dialogue between managers and their direct reports, and believe in an organizational environment where everyone belongs. We proudly are a multi-racial, multi-cultural, global enterprise. We reject all forms of racism, bigotry, prejudice and injustice and continue to invest in building out an inclusive and diverse work environment.

About Us

Expert Partners.

Clarity in complexity.

Unwavering commitment.

We’re Sompo, a global provider of property, casualty, and specialty insurance and reinsurance. Building on Sompo Holdings’ 130 years of innovation, we’re committed to applying all of our experience to simplify yours.

Our dedication to you shows up in the care we put in every detail, working to create a frictionless risk management journey for everyone we serve.

We lead with your priorities, meticulously crafting solutions, sharing insights, and understanding your needs.

Around the world, our 9,000+ employees use their expertise to learn, improve and find clear answers for your complex challenges.

Because when you choose Sompo, you choose the ease of expertise.

To learn more about visit our website at www.sompo-intl.com