Responsibilities:
- Responsible for prompt collection for all outstanding debts by performing outstanding debts recovery activities and monitor overdue account receivables via calling, emailing, or other communications.
- Investigate and resolve discrepancies or disputed transactions with policyholders/ intermediaries/other stakeholders.
- Prepare reminder letters or appointment letters (if necessary)
- Prepare and perform/ allocate premium payment updates
- Prepare monthly/quarterly updates and analysis on outstanding cases
- Monitor all accounts for possible bad debt write off
- Prepare and collate the monthly / quarterly / yearly management statistics and analysis for business reporting.
- Liaise closely with intermediaries and internal / external stakeholder proactively to reduce credit exposure and build/foster strong relationships
- Handle enquiries from intermediaries / external stakeholder and ensure that queries / issues are promptly attended to and resolved
- Resolves unallocated receipts by reviewing outstanding report, payment history and liaising contact with internal and external parties
- Perform statement reconciliation in a timely manner
- Achieve productivity, efficiency and quality in recovery work done
- Performs update of standard operations procedures
- Collaborate with Business Owners and IT on systems enhancements/ projects
- Initiate process improvement initiative, supports and participates in system enhancements and testing
- Provide assistance to the Superior/ team lead and support the operational business as required.
Requirements
- Degree / Diploma holder preferably with 1-3 years of relevant experience in credit control knowledge
- Good Analytic skill
- Preferably knowledge in PowerBI, Power Query, coding skillset
- Good knowledge in Ms Excel
- Proactive, good interpersonal, communication and analytic skills
- Highly organized, attention to details
- Fast learner who is able to multi-task
- Pleasant, positive personality, enjoy collaborating with others and a team player
Skills Required
- Degree / Diploma holder
- 1-3 years of relevant experience in credit control
- Good Analytic skill
- Knowledge in PowerBI, Power Query, coding skillset
- Good knowledge in MS Excel
- Proactive, good interpersonal, communication and analytic skills
- Highly organized, attention to details
- Fast learner who is able to multi-task
- Pleasant, positive personality, team player
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
