Role: Credit Control Executive
Location: Old Trafford, Manchester
Hours: 9.30pm - 6.30am 4 nights a week (Sunday to Wednesday night/Monday night to Thursday night)
Salary: £28000 base, £33,000 OTE
Join PHMG as a Credit Control Executive and become a key part of our Credit Control team, delivering a first-class experience to our Australian client base.
Working closely with internal teams, you’ll take ownership of your client portfolio, building strong relationships while proactively managing outstanding invoices, queries and failed payments. From resolving defaulted direct debits and credit card payments to finding the best possible outcomes for your clients, you’ll play an important role in keeping our accounts running smoothly.
We’re looking for someone who is confident, commercially minded and motivated by results, with a natural ability to communicate effectively and build rapport. You’ll be driven by achieving your KPIs, but equally focused on providing a professional and positive client experience.
Responsibilities:
- Providing a first-class experience to our Australian client base
- Liaising with clients in relation to outstanding invoices/queries
- Managing any defaulted direct debit/credit card payments
- Getting the best possible result from your client base, whilst aiming to excel against KPIs
Skills, knowledge and experience required:
- Excellent customer service skills
- Ability to work independently and as part of a team
- Confident and professional manner
- Fast thinker and decision maker with excellent attention to detail
- Strong skills in communication, analysis and Microsoft Excel
Benefits
- Free PureGym membership after 3-months served
- Cycle to work scheme
- 23 days annual leave plus bank holidays, increasing with length of service
- Additional half day off for birthday
- Enhanced maternity, paternity and adoption leave
- Two volunteer days per year for a charity of your choice
- Smart pension scheme
- Life insurance and critical illness cover
- All expenses paid company events in sought after venues
- Free fruit & breakfast
- Company sports teams
- On-site barber and beautician
- Car valet service
- Career development directly linked to your performance
- Fundraising initiatives for our registered charity – the PHMG Foundation
- Dedicated Employee Assistance Programme
About PHMG:
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Skills Required
- Excellent customer service skills
- Ability to work independently and as part of a team
- Confident and professional manner
- Fast thinker and decision maker
- Excellent attention to detail
- Strong communication skills
- Strong analytical skills
- Microsoft Excel skills
What We Do
At PHMG, we combine creativity, technology and human expertise to transform how businesses sound, speak, respond and connect with their customers. From branded audio and cloud phone technology to intelligent call journeys and AI-powered support, we create smarter, more consistent communications that strengthen brands, improve customer experiences and drive business growth. We've been helping businesses make themselves heard since 1998. Today, almost 40,000 clients worldwide trust us to make every interaction count, including globally recognised brands such as Coca-Cola, Audi and adidas. And because great technology is only part of the picture, we back our work with dedicated account management and genuine human support. It's a commitment recognised by the Institute of Customer Service (ICS), and one that keeps us focused on what matters: better experiences, stronger connections and measurable results.
Why Work With Us
Join PHMG and be part of an ambitious global business where hard work is recognised, success is rewarded and career progression is there for the taking. With exciting opportunities, great perks and a culture shaped by our people, it's no surprise we've earned recognition as a Top Workplace and a Chicago Tribune Great Place to Work, thanks to the fe
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