Responsabilities
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Maximize cash collection and improve the customer ageing
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Pro-actively manage customer accounts
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Ensure compliance with the Group policies and procedures
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Provide appropriate key indicators and reports for management
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Manage telephonic relations with customers in an efficient and professional manner
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Understand customer organizations and processes
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Manage the resolution of non-commercial disputes
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Effectively communicate with the sales departments
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Continuous update and improvement of customer information database
Tasks
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Follow-up of own customer portfolio from A to Z
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Send reminders and account statements to customers with overdue invoices
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Collection calls and mails
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Communication with sales about customer overdues
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Communication with customer service about disputed invoices
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Assess blocked orders for release
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Send and follow-up customers with the collections agency
Skills
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Appropriate diploma and / or experience
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Good negotiating and persuasion skills
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Excellent communication and listening skills
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Ability to have a high level view and also focus on detail
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Motivated and enthusiastic with a genuine desire to excel in a Finance environment
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Availability, thoroughness and honesty
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Displays the four Lyreco values of Passion, Respect, Excellence and Professionalism
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Basic knowledge of English is a plus
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PC literate Excel/Word/Outlook. SAP knowledge is a plus.
What do we offer?
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A dynamic work environment
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Remuneration in line with the market
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Extra-legal benefits such as meal vouchers, pension and hospitalisation insurance
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A broad training package to further develop you as a member of the Lyreco family
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20 holidays with the possibility to accumulate 6 extra-legal holidays
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An easily accessible office
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website
