Credit Card Program Administrator

Credit Card Program Administrator

Advantage Solutions is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

The Credit Card Program Administrator provides essential operational and administrative support for the organization’s corporate credit card program. This role is responsible for card issuance, account maintenance, documentation management, and day-to-day coordination with cardholders and internal departments. The Administrator ensures that all activities align with established policies, internal controls, and service standards. Responsible for independently identifying and resolving the root cause of credit card related issues.

Responsibilities

• Administer the issuance, renewal, cancellation, and maintenance of corporate credit cards in alignment with program policies. Manage day-to-day contact and relationships with financial institutions, including handling administrative tasks such as card orders, credit limit changes, and account updates
• Serve as the primary point of contact for cardholders, providing support with account setup, system access, card functionality, policy guidance, and general program inquiries. Monitor shared inboxes and respond to inquiries promptly and professionally. Participate in a shared weekend support rotation with fellow administrators
• Independently exercise critical thinking and problem-solving skills to identify root causes of card issues and drive timely resolution of banking and program-related issues
• Maintain accurate, up-to-date records of cardholder accounts, required documentation, and approvals
• Assist with cardholder onboarding, including training on policies, documentation requirements, and system navigation
• Support continuous improvement efforts by identifying process gaps and recommending enhancements to improve efficiency and service quality

Qualifications

• Education Requirements: Associate degree
• Experience Requirements: 4-6 years experience in relevant field
• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Advanced knowledge of corporate credit card programs
• Advanced organizational skills with the ability to prioritize and multitask
• Excellent oral and written communication skills, including customer service
• Strong attention to detail
• Self-motivated with highly developed critical thinking and problem-solving skills
• Proficiency in Excel
• Understanding of basic internal controls or compliance processes

Job Will Remain Open Until Filled

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The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Administer the issuance, renewal, cancellation, and maintenance of corporate credit cards in alignment with program policies. Manage day-to-day contact and relationships with financial institutions, including handling administrative tasks such as card orders, credit limit changes, and account updates
• Serve as the primary point of contact for cardholders, providing support with account setup, system access, card functionality, policy guidance, and general program inquiries. Monitor shared inboxes and respond to inquiries promptly and professionally. Participate in a shared weekend support rotation with fellow administrators
• Independently exercise critical thinking and problem-solving skills to identify root causes of card issues and drive timely resolution of banking and program-related issues
• Maintain accurate, up-to-date records of cardholder accounts, required documentation, and approvals
• Assist with cardholder onboarding, including training on policies, documentation requirements, and system navigation
• Support continuous improvement efforts by identifying process gaps and recommending enhancements to improve efficiency and service quality

Qualifications

• Education Requirements: Associate degree
• Experience Requirements: 4-6 years experience in relevant field
• Travel requirement: No travel requirements

Supervisor Responsibility

Direct Reports: This position does not have supervisory responsibilities for direct reports

Indirect Reports: Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Advanced knowledge of corporate credit card programs
• Advanced organizational skills with the ability to prioritize and multitask
• Excellent oral and written communication skills, including customer service
• Strong attention to detail
• Self-motivated with highly developed critical thinking and problem-solving skills
• Proficiency in Excel
• Understanding of basic internal controls or compliance processes

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.