POSITION SUMMARY:
The Credit Card Payment Specialist is responsible for maintaining the Client Trust accounts by processing daily consumer payment transactions in the system database (FACs).
ESSENTIAL FUNCTIONS:
- Balances and resolves credit card payment error logs in FACs.
- Runs overpayment reports for multiple directories and adjust accounts.
- Processes credit card refunds on a gateway platform noting consumer’s accounts.
- Processes chargebacks from bank and update FACS accounts.
- Sets up new merchants by preparing, tracking and emailing the credit card processor.
- Acts as a backup for two or more functions within the payment processing group.
- Processes non-sufficient funds (NSF) payments returned by the bank on a rotating schedule.
- Manages e-mails received and process needed transactions/adjustments.
- Performs other duties as requested or assigned by the management.
- Ability to maintain consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office in accordance with CCS and department policies and procedures
QUALIFICATIONS:
- 3-5 years Credit Card payment processing experience in a high-volume transaction environment.
- Prior banking experience preferred.
- Excellent data entry skills, accuracy and attention to details a must.
- Must be proficient with Microsoft Excel, as well as working knowledge of Microsoft Office.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Possesses sound accounting and business judgement.
- Committed to confidentiality.
- Ability to work independently as well as in a team environment, willing to learn, embracing continuous improvement, receptive and responsive to change.
EDUCATION REQUIREMENTS:
- Bachelor’s degree in Finance or Accounting preferred.
- High School diploma or GED equivalent required.
Skills Required
- 3-5 years of credit card payment processing experience in a high-volume transaction environment
- High school diploma or GED equivalent
- Proficiency with Microsoft Excel
- Working knowledge of Microsoft Office
- Excellent data entry skills, accuracy, and attention to detail
- Excellent verbal and written communication skills
- Strong organizational skills
- Sound accounting and business judgment
- Commitment to confidentiality
- Ability to work independently and in a team environment
- Bachelor's degree in Finance or Accounting
- Prior banking experience
What We Do
The CCS Companies is a Norwood, Massachusetts-based business process outsourcing provider serving organizations across major industry verticals. Its operations include first- and third-party debt collection, consumer payment-obligation servicing, claims and subrogation processing, insurance billing, revenue-cycle management, and multichannel customer communications. The company emphasizes customized outsourcing solutions and a customer-service approach, drawing on more than six decades of volume-based servicing experience.
