Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.
Key Responsibilities
● Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations.
● Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes.
● Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy.
● Handle all relevant customer interactions professionally, ensuring clear communication and resolution.
● Stay continuously updated on credit card network terms, dispute processes, and emerging requirements.
● Collaborate with cross-functional teams to drive solution enhancements focused on maximizing automation, including leveraging AI tools to improve dispute win ratios.
● Advise hotel partners on best practices and proactive measures to deter chargebacks and reduce revenue loss.
● Analyze dispute cases and patterns to identify root causes and recommend process improvements.
Requirements
● 5 to 10 years of direct experience working with issuing banks in credit card dispute/chargeback management.
● Proven leadership experience with the ability to lead and train a service operations team focused on exception handling.
● Deep knowledge of major payment network chargeback processes (Visa, Mastercard, Amex, Discover).
● Experience in chargebacks related to hotel or hospitality industry preferred.
● Experience with payment processor platforms and other credit card chargeback management solutions is a big plus.
●Strong analytical skills with the ability to assess data to drive decision-making.
● Exceptional customer communication skills, capable of managing sensitive dispute interactions with professionalism.
● Demonstrated ability to work with automation platforms and incorporate AI-driven tools or initiatives.
● Proactive and consultative approach to advising clients and internal teams.
Top Skills
What We Do
We integrate global leaders in web development with passionate Asian talent to get a unique blend of Quality and Affordability.
We are headquartered in California and work consistent eastern and pacific standard hours.
We like ad hoc pairing as necessary, TDD, and working with other agencies to make things happen.
We contribute to open source projects and genuinely enjoy coding. We are also committed to teaching, and spreading knowledge!
