The Right Fit
We're looking for a self-motivated individual with excellent interpersonal and customer service skills. This person has a positive attitude, excellent customer service skills, a problem-solving mindset, and great attention to detail. Other desirable traits include good written and verbal communication, ability to multitask, being a team player, and the ability to quickly adapt to change. This role is the A/R front line in ensuring excellent customer service experience to both internal and external customers of Locke Supply.
Who is Locke Supply?
Locke Supply is an ESOP- 100% Employee Owned. Locke Supply is the most progressive supply house in the Southwest, with locations in Oklahoma, Texas, Missouri, Kansas, and Arkansas. With a 45-acre complex in Oklahoma City, supplying over 190 locations, Locke is a premium supplier in the Plumbing, Electrical, and HVAC markets.
What are the responsibilities?
The following sets forth the primary responsibilities of this position but is not exhaustive.
- Payment Processing
- Account Reconciliation
- Credit Management
- Dispute Resolution
- Inbound call center
- Respond to phone and email inquiries
- Resolves problems according to the company policy
- Inbound and outbound phone calls.
What does Locke Supply offer? Our focus at Locke Supply is to develop each associate to his/her full potential. Our department provides a lighthearted healthy work environment. Aside from our fantastic benefits plan, you will also be eligible for a monthly incentive program after ninety days of employment.
What are the requirements?
- High School Diploma or equivalent
- 1 year of Customer Service/Call center experience
- Professional verbal and written communication skills.
- Customer service driven.
- Detail oriented with well-developed organizational skills and ability to utilize time efficiently.
- Ability to respond with flexibility to changing department needs.
- Must work well with others in a team environment.
- Must have experience with Microsoft Word, Excel, and Outlook.
Skills Required
- High school diploma or equivalent
- 1 year of customer service or call center experience
- Professional verbal and written communication skills
- Customer service orientation
- Detail-oriented with well-developed organizational skills and ability to manage time efficiently
- Ability to adapt to changing department needs
- Ability to work well in a team environment
- Experience with Microsoft Word, Excel, and Outlook
What We Do
The Locke Supply of Today: We are a growing Plumbing, Electrical, Heating & Cooling, employee owned distributor located in Oklahoma City, OK on a 45 acre complex supplying over 160 stores in a 5 state trade area to better serve you. Locke Supply maintains only the highest standards in quality of merchandise and people. Where We Came From: Don J. Locke (1923-2000), founder of Locke Supply Co, began work in the plumbing business in 1946 while attending the University of Oklahoma. He graduated in 1948 after serving 2 years in the U.S. Navy during World War II. Locke Supply Co. started on a shoestring in 1955 when Don and Wanda Locke opened a Wholesale Plumbing Supply outlet in Bartlesville, OK. It was a Mom and Pop operation with no additional employees. In late 1956 and early 1957 the Locke's moved their company to Oklahoma City, OK. The marketing philosophy of taking the store to the customers began to develop when the first branch opened in 1958. His customers quickly proved they liked this way of doing business and today there are over 160 store locations in a 5 state area and a 45 acre distribution center to supply them all. Don's initial vision and zeal have been the driving force behind making Locke Supply the most progressive supply house in the Southwest.
