Join Carson’s Credit & Collections Team
Are you a proactive problem-solver who thrives in fast-paced environments and values collaboration? Carson is looking for a detail-oriented professional to join our team as a Credit Analyst II (Collections). In this role, you’ll be the bridge between our internal sales teams and external B2B & B2C customers helping to manage credit exposure, resolve payment issues, and lower DSO within assigned portfolio.
What You’ll Do
- Build strong relationships with internal sales teams and external customers.
- Daily collections on assigned portfolio.
- Utilize ticketing system to review and release orders on credit holds within set timelines.
- Answer incoming department & direct line calls.
- Investigate and resolve payment disputes and monitor slowing trends.
- Assess credit exposure and recommend credit limit needs to Underwriting team for evaluation, and approval.
- Negotiate payment plans with delinquent accounts within policy guidelines.
- Meet monthly objectives across portfolio.
- Deliver exceptional customer service.
- Support team operations with administrative tasks and special projects as assigned.
- Quarterly on-call phone rotation
What You Bring
- 2+ years of experience in credit and collections.
- Solid understanding of credit principles and collection strategies.
- Intermediate Excel skills (pivot tables, lookups, etc.).
- Strong communication skills—both written and verbal.
- Ability to multitask, prioritize, and stay organized.
- Team-oriented mindset with a focus on relationship-building.
- High school diploma or equivalent.
- NACM designation highly desired but not required.
- Ability to pass background checks, drug screen (including marijuana).
Work Style & Environment
- Hybrid work model: remote flexibility + in-office collaboration.
- Comfortable with data entry and occasional lifting (up to 25 lbs.).
- Training provided in-office to set you up for success.
Perks & Benefits
- Medical, Dental, Vision
- 401K + Company Match
- Life & Disability Insurance
- Employee Assistance Program
- Paid Time Off (PTO)
- Aflac, Pre-paid Legal
- Career development support
Why Carson?
We’re more than a workplace, we’re a team that values growth, inclusion, and impact. As an equal opportunity employer, we welcome diverse perspectives and are committed to creating a supportive environment for all.
Employee Notes
- A background check and drug screen will be conducted
- Driving record will be checked for insurability
Please apply online at the Carson Career site: www.carsonteam.com/careers
We are an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Skills Required
- 2+ years of experience in credit and collections.
- Solid understanding of credit principles and collection strategies.
- Intermediate Excel skills (pivot tables, lookups, etc.).
- Strong written and verbal communication skills.
- Ability to multitask, prioritize, and stay organized.
- Team-oriented mindset with a focus on relationship-building.
- High school diploma or equivalent.
- NACM designation.
- Ability to pass background checks and drug screen (including marijuana).
- Comfortable with data entry and occasional lifting up to 25 lbs.
- Valid driving record check for insurability.
What We Do
NEXGEN TEAM LLC, operating as Carson, is a Pacific Northwestern leader in energy and transportation solutions. Since 1938, the company has evolved from a Portland-based heating oil provider into a comprehensive service provider offering fuels, lubricants, propane, and industrial solutions across the region, with a strong commitment to quality, service, and customer satisfaction.
