Credit Analyst (9-Month FTC)
Your Role: Credit Analyst
Location: Reading
As a Credit Analyst at Global, you will manage a portfolio of customers, proactively securing timely payments and resolving overdue debt. Reporting to the Credit & Risk Manager, you will help improve collections performance, minimise aged debt and protect cash flow through strong account management, effective use of automation and collaborative working.
As a Credit Analyst at Global, you will:
Key Responsibilities
- Debt Collection & Account Management: Proactively manage a portfolio of national or regional customer accounts, chasing payments, reducing overdue balances and resolving payment issues. Build professional customer relationships while taking appropriate action to minimise aged debt.
- Automation & Workflow Management: Use automation platforms and finance systems to manage collection activity, monitor outstanding balances and maintain accurate account records. Identify opportunities to make processes simpler, more efficient and effective.
- Stakeholder Collaboration & Reporting: Work closely with Sales, Finance and Collections colleagues to resolve disputes and remove barriers to payment. Provide clear, regular updates on collection activity, risks and performance.
What You’ll Love About This Role
Think Big: Help shape more effective collections activity by identifying recurring issues and opportunities to improve ways of working.
Own It: Take responsibility for your portfolio, follow actions through and make a measurable contribution to cash collection.
Keep it Simple: Use clear communication, sound judgement and efficient processes to resolve payment issues promptly.
Better Together: Partner with colleagues across the business to resolve queries, manage risk and deliver positive outcomes for Global and its customers.
What Success Looks Like
In your first few months, you’ll have:
- Built a clear understanding of your customer portfolio, payment terms and collection priorities.
- Developed effective relationships with customers and key internal stakeholders.
- Managed collection activity consistently, maintaining accurate records and timely follow-up.
- Contributed to reducing overdue debt and resolving payment queries efficiently.
- Become confident using the relevant finance systems and automation tools.
- Identified practical opportunities to improve collection processes or customer outcomes.
What You’ll Need
- Credit control experience: A proven track record of managing collections activity and helping to reduce overdue debt.
- Communication skills: The ability to communicate clearly, professionally and confidently with customers and internal stakeholders, including in challenging conversations.
- Attention to detail: A careful and accurate approach to account management, reporting and collections processes.
- Problem-solving mindset: The ability to identify practical solutions to payment challenges, apply sound judgement and escalate risks when appropriate.
- Digital confidence: Comfortable using finance systems and automation tools to manage workflows and collections activity.
- Organisation and resilience: Able to prioritise effectively, remain professional under pressure and focus on actions that will have the greatest impact.
- Collaborative approach: A team player who works constructively with Sales, Finance and Collections colleagues.
Skills Required
- Proven experience managing credit control and collections activity, including reducing overdue debt
- Clear, professional, and confident communication with customers and internal stakeholders, including during challenging conversations
- Careful and accurate approach to account management, reporting, and collections processes
- Ability to identify practical solutions to payment challenges, apply sound judgment, and escalate risks appropriately
- Comfort using finance systems and automation tools to manage workflows and collections activity
- Ability to prioritize effectively, remain professional under pressure, and focus on high-impact actions
- Collaborative approach when working with Sales, Finance, and Collections colleagues
Global Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Global and has not been reviewed or approved by Global.
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Leave & Time Off Breadth — 25 days’ annual leave plus an extra work‑anniversary day, with the option to buy up to five additional days, points to broad time‑off flexibility. Enhanced family and accessibility leave further expand coverage.
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Healthcare Strength — Access to a 24/7 virtual GP, health and dental discount programs, long‑term sickness insurance, and life assurance at 4x salary indicate robust health protection. Free Headspace membership and nutrition coaching complement the core offering.
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Wellbeing & Lifestyle Benefits — Discounted gym memberships, cashback benefits, discounted travel insurance, and access to company‑sponsored music events contribute lifestyle value. Feedback suggests these extras add to a fun, wellbeing‑oriented culture.
Global Insights
What We Do
The UK and Europe’s largest Radio & Outdoor company, Global is home to respected, national market-leading media brands broadcasting across the UK on DAB & FM and around the world on Global Player, including Heart, Capital, LBC, Capital XTRA, Capital Dance, Classic FM, Smooth, Radio X and Gold. Global Player allows listeners to enjoy all of Global’s radio brands, award-winning podcasts, and expertly curated playlists, in one place in app, on web and on smart speakers. Global is also one of the leading Outdoor companies in both the UK & Europe, with over 253,000 sites reaching 95% of the UK population. Global’s extensive and diverse outdoor portfolio encompasses Transport for London’s Underground network, almost all major UK airports including Gatwick, the UK’s largest portfolio of roadside posters and premium digital screens in prime locations, as well as the UK’s largest network of buses including all major cities. On-air, on Global Player and with our outdoor platforms combined, Global reaches 51 million individuals across the UK every week, including 26.3 million on the radio alone.
