Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
We are looking for an eCommerce Creative Director, a high-performing leader who is results-oriented, collaborative, and a creative problem solver. You will obsess over the customer journey to create the best consumer and fan experiences that drive conversion for the Store. The Creative Director thinks strategically, critically, and creatively to translate brand and commercial strategies into best-in-class dynamic digital content.
A Day in the Life:
- Lead the development of the visual creative strategy that reflects the identity, values, and brand positioning for the Crunchyroll Store and aligns with the Crunchyroll Brand guidelines.
- Be the Store's creative ambassador, ensuring that all creative outputs reflect the Store vision and campaign vision. Complete any last minute asset revisions to improve sales performance.
- Partner with cross-functional teams (Creatives Services, Marketing, Events, Site Merchandising) to align creative strategies with business objectives, ensuring efficient execution across all platforms and languages.
- Oversee the development of all eCommerce and Events assets for the Crunchyroll Store, including style guides and over 10,000 digital assets each year. Manage workflow processes to ensure that projects are delivered on time, within scope, and on budget, while maintaining creative excellence.
- Establish a weekly creative review process to assess and edit all creative work from internal and external creative partners. Collect feedback from multiple stakeholders and interpret into actionable direction.
- Maintain competitive intelligence to monitor industry and consumer trends and digital commerce best practices.
- Partner with the Buying & Merchandising leads to support the creative direction and development of new product collections, onboarding external vendors.
In the role of eCommerce Creative Director, you will report to the SVP, Head of Global eCommerce & Direct to Consumer.
We are considering applicants for our Los Angeles location.
About YouWe get excited about candidates, like you, because...
- 8+ years experience in eCommerce/Digital design
- Passion for developing consumer-centric creative
- Leading and mentoring multiple creatives at a time
- Comfortable partnering with a cross-functional team of Creative Leads
- Experience translating market and consumer research into a creative approach
- Independently develop projects from concept through execution
- Expert in Adobe Creative Suite
- Experience building ecommerce experiences
- Passion for anime is a huge plus.
- Bachelor's degree or Bachelor's of Fine Arts degree required
The Crunchyroll Store team is dedicated to super serving anime fans by offering the best selection of merchandise, seamless UX and outstanding customer service across our eCommerce platforms and in-person events. We are a, global business with a significant growth trajectory, requiring experienced team members to meet growth targets. You will build creative that engages and converts shoppers on our online ecommerce platforms.
Why you will love working at CrunchyrollIn addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
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What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere.
With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen.
From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms.
Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere.
We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
