Job Overview
We are looking for an experienced professional to join our dynamic team. Human Capital Management focuses on the employee lifecycle by directly overseeing processes related to managing employee data. The role of HCM Specialist is crucial in ensuring the effective utilization and optimization of Workday’s HCM platform to support HR operations and strategic initiatives within the organization. This role requires a blend of technical expertise, strong understanding of HR operations, excellent analytical skills, and the ability to collaborate effectively with stakeholders and cross-functional teams.
Key Responsibilities
- Responsible for end-to-end HCM processes, maintaining employee records and executing updates for employees and contingent workers with accuracy of data management
- Manage other administrative tasks as part of the daily operations
- Handle employee concerns and foster a strong and positive customer experience in an efficient and highly satisfactory manner
- Participate in testing activities, identify, and raise issues to ensure seamless deployment of system changes
- Document processes and procedures to facilitate knowledge sharing and ensure that knowledge base is up to date
- Update or create training materials depending on the needs and train new members
- Provide end-user support, T2 troubleshooting issues, and providing guidance on system functionality
- Ensure data integrity and accuracy of the data by performing validation checks
- Develop and maintain reports, dashboard and analytics to provide insights into metrics and trends
- Lead or participate in projects related to operations, implementation of ideas and process optimizations
Key Capabilities/Experience
- Minimum 3 years of proven experience as HCM Specialist or similar role, with in-depth knowledge of the HR processes
- Strong analytical and problem-solving skills with a keen attention to details
- Excellent communication skills with the ability to collaborate effectively across different levels of organization
- Ability to identify problems and find appropriate solutions
- Can significantly contribute to process improvements
- Fast learner, self-starter with can-do attitude and positive mindset
- Experience with Workday is a plus
Minimum Qualifications
- Ability to prioritize and manage multiple tasks in a dynamic work environment
- With intermediate to advanced Microsoft proficiency especially excel
- Ability to work in a fast-paced environment with minimal supervision
- Can lead through influence without direct authority
- Comfortable in giving solicited and unsolicited feedback
Skills Required
- Minimum 3 years experience as HCM Specialist or similar role
- In-depth knowledge of HR processes and employee lifecycle
- Intermediate to advanced Microsoft Excel proficiency
- Experience with Workday
- Strong analytical and problem-solving skills with attention to detail
- Excellent written and verbal communication and stakeholder collaboration
- Provide end-user support and T2 troubleshooting for HCM systems
- Develop and maintain reports, dashboards, and analytics
- Document processes and create/update training materials; train new members
- Participate in testing activities and raise issues for system changes
- Ability to prioritize multiple tasks and work with minimal supervision
- Can lead through influence and provide constructive feedback
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
