The Role
Provide policy servicing and underwriting support for Global Casualty: register premiums, issue policies, process enrollments and endorsements, monitor queues, report system issues, maintain procedural compliance, support audits, and assist branches and clients to ensure timely, accurate policy administration.
Summary Generated by Built In
Underwriting Assistant (Processing Center) Global Casualty, Centralized Operations Unit (COU) Philadelphia, PA
Major Duties and Responsibilities:
- Provide superior policy servicing and underwriting support to the Global Casualty Major Complex business unit.
- Complete registration and policy issuance activities; including post bind transactions timely and accurately.
- Ensure premiums are registered correctly and accurately reflected in the department tracking system.
- Communicate with branch offices to gather data and ensure accuracy of policy information.
- Identify and utilize appropriate systems and company forms/endorsements to complete and submit policies to internal and external clients.
- Maintain/exceed service standards in the areas of production, service, support and customer service/job approach.
- Monitor work queue items and take appropriate action to ensure timely processing of incoming requests and responses to all internal and external inquiries.
- Identify and communicate system related issues to appropriate areas.
- Provide training and assistance as required.
- Process enrollments in ACEWrap public folder within a 48-hour turnaround.
- Follow Home Office Underwriting Guidelines for subcontractor enrollments.
- File all correspondence in the correct Wrap Up Account folder.
- Report system issues (ACEWrap, Outlook, COU Tracking, WCS) to management or appropriate parties.
- Accurately log subcontractor endorsements, comp filing for processing broker request.
- Ensure procedural compliance; do not deviate from documented procedures without manager approval.
- Support quality and performance through audits, reviews, and feedback.
- Perform other duties and special projects as assigned.
Minimum Requirements:
- Business or Risk Management degree a plus.
- 3-5 years commercial casualty underwriting support experience a plus.
- Must be able to function effectively and efficiently in a time sensitive and high volume environment.
- Strong data entry and computer skills including MS Word, MX Excel- Windows 10
- Willingness to take ownership for assigned work and production output.
- Commitment to quality.
- Strong communications skills, written and verbal.
- Ability to work independently, but also support a team environment.
- Strong organizational and prioritization skills.
- Must be detail oriented.
- Flexible and adaptable to change.
- Must be able to multi-task and change direction quickly and efficiently.
- Ability to work independently, but also support a team environment.
- Strong organizational and prioritization skills.
- Must be detail oriented.
- Flexible and adaptable to change.
- Must be able to multi-task and change direction quickly and efficiently.
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
Skills Required
- Business or Risk Management degree
- 3-5 years commercial casualty underwriting support experience
- Ability to function effectively in a time-sensitive, high-volume environment
- Strong data entry and computer skills (Microsoft Word, Microsoft Excel, Windows 10)
- Experience using company systems (ACEWrap, Outlook, COU Tracking, WCS)
- Willingness to take ownership for assigned work and production output
- Commitment to quality
- Strong written and verbal communication skills
- Ability to work independently and support a team environment
- Strong organizational and prioritization skills
- Detail oriented
- Flexible and adaptable to change; able to multi-task and change direction quickly and efficiently
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The Company
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
