Position Summary:
With team members and customers in 39 countries around the globe, HostPapa is currently one of the fastest-growing web hosting companies with a wide range of products available. At its core, we provide individuals and small and medium-sized businesses with access to valuable tools and services critical to their online success, including a Website Builder service for making website creation an ultra-easy task for anyone. Tailored to meet every user's unique needs, our award-winning customer support, email, and cloud-based solutions keep HostPapa at the cutting edge of the web hosting industry and innovation by putting our customers first.
We are looking for someone with advanced cPanel/WHM web hosting and server administration experience to join our L2 support team. We want a person with knowledge of cPanel/WHM-based migrations at scale, someone that continuously looks for smarter ways to accomplish tasks and naturally enjoys working with people.
Schedule - All on Eastern Time (Toronto):
Saturday - Wednesday
- 10:00 AM - 7:00 PM EST
What you'll do:
- Solve customer's technical issues and communicate with them via a ticketing system (email)
- Install, configure, maintain, and solve errors for content management systems including, WordPress, Drupal, Joomla, etc.
- Review email logs, determine why an error is happening, and solve it
- Troubleshoot why a website is slow or not loading
- Handle migrations from external providers to our servers
- Ensure the migrations are completed successfully with no errors or issues
- Work with cPanel/WHM scripts to tweak settings or fix accounts
- Provide customers with a “WOW!” experience
About you:
- Must have experience working in the web hosting industry
- Advanced knowledge of cPanel/WHM, how it works, and how to fix errors with it
- Excellent SSH and Linux command-line skills
- Ability to interpret email and weblogs
- Knowledge of DNS
- Knowledge of Mod_Security, PHP applications, Web Errors, Email Errors, CSF, CloudLinux, etc
- Driven to be the best and you have examples to prove it
What we offer:
- Work from anywhere - this is a remote opportunity
- A competitive salary that values you and your unique skill sets
- Career advancement & professional development opportunities to help you reach your full potential
- Flexible work arrangements to support work/life balance
About us:
At HostPapa, we’ve been committed to providing a complete array of enterprise-grade cloud services solutions to every business owner since 2006. These services, traditionally out of reach to smaller businesses, are offered in a one-stop shop, making it quick and easy for customers to select the services they need to grow. We back these offerings with 24/7 award‑winning customer support in four languages.
Our HostPapa team values diversity and inclusion. We have a friendly company culture built on trust and respect. With the acquisition of several companies into our product portfolio, we’re growing at an incredible rate and have ample opportunities for career growth.
Come join our talented team of enthusiastic, hard-working, passionate, driven people engaged in meaningful, innovative work. We can’t wait to meet you!
HostPapa is an equal-opportunity employer committed to diversity and inclusion. As a multicultural organization, we encourage individual achievement and recognize the strength of our diverse team.
HostPapa is committed to providing accommodations for people with disabilities. If you require accommodation, please let us know, and we will work with you to meet your needs. Accommodation may be provided in all parts of the hiring process.
It is anticipated that this position will be performed outside of Ontario.
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What We Do
About HostPapa
HostPapa is a privately-owned company headquartered in Burlington, Ontario. HostPapa also has locations in 11 other countries around the world. At HostPapa, we consider every one of our customers to be a part of our family. That's why our motto is "Let Papa take care of you!"
We understand that our customers' websites are important and that they need to be able to count on us to ensure that their service is not interrupted.
We have established a solid foundation to offer hosting solutions and cloud services for small and medium-sized businesses that are reliable, easy-to-use, and customer service-oriented, all for a low cost.
At HostPapa, we value our customers and recognize their need for outstanding customer service. We are not satisfied until our customers are!
With HostPapa you get:
Feature-rich hosting packages
Money-back guarantee
FREE domain registration
Uptime guarantees
Online knowledgebase / support
Help with using the tools / getting set up
Ecommerce capabilities
Free apps
With HostPapa you can depend on:
Dedicated customer service
Quality equipment
Maximum guaranteed uptime
Highly functional tools for administration
The leading feature set available
Secure and reliable backups
A solid and honest business partner
Careers at HostPapa
A career at HostPapa is fun, laid back, rewarding and challenging. We offer continuous learning and opportunities for career advancement. If you think you have the skill-set to work with us and love to work in a fast-paced environment, then HostPapa is definitely the place for you!
It is our goal at HostPapa to help our employees advance in their careers. By adopting an ongoing, hands-on learning environment, our employees are continuously growing and expanding their knowledge. We believe that employee education and training are essential, not only for our staff but also for our customers.
