Courier Controller - 6 Months Contract

M24 Logistics, a division of the Takealot Group, is seeking a dedicated and customer-focused individual to join our Cape Town team as a Courier Controller. We are a renowned e-commerce logistics partner specialising in B2B and B2Cwarehousing and fulfilment solutions to the local and African markets.

This position will report to the Courier Service Manager: M24 Logistics.

Role overview
In this role, you will manage services and relationships with the assigned courier service providers. Adhere to SLA’s to ensure that service delivery is in accordance with customer expectations.

The requirements for the role are:
● Post Matric Qualification in logistics or relevant
● At least 3 years in a distribution and 3PL environment

Your responsibilities will include:
● Manage services provided by courier service providers, ensuring servicelevels are met.
● Plan, schedule, assign, inspect, record and organise distribution operations asper agreed customer SLA’s
● Maintain Standard Operating Procedures for the department, ensuring regularreviews of SOPs, and identify areas where SOPs can be improved andimplement changes accordingly.
● Daily manage all assigned deliveries and highlight problems to clients and follow through until resolved.
● Daily manage interfaces to ensure alignment between courier systems and company systems ensuring data integrity of information used.
● Report, analyze, record and measure all failed deliveries and problem parcels to identify trends and root causes.
● Maintaining good relationships and managing services of service providers and giving formally measured feedback
● Examine claims for loss or damage and send them to the manager for approval of processing.
● Reconciling of transport account to the agreed monthly rates and ensure that requirements have been met, and recommend payment amount to Courier Manager.

● Continuously seeking innovative courier solutions for our clients to provide a
more encompassed service to our clients.

The required competencies are:
● Order Capturing on SAP: Accurately capture and process orders on SAP, ensuring all details are correct and aligned with client expectations.
● Attention to Detail: High level of accuracy is essential to avoid processing errors and delays.
● Critical Thinking: Ability to assess situations, identify discrepancies, and apply sound judgment to resolve issues efficiently.
● Excel Proficiency: Must be confident working with multiple spreadsheets and have strong Excel skills (e.g., filtering, formulas, VLOOKUP, pivot tables).
● Thrives Under Pressure: Able to remain focused, organised, and efficient when working in high-pressure or fast-paced environments.
● Communication Skills: Clear and professional communication, both written and verbal, is essential when dealing with internal teams and clients.

The Environment: 

• takealot.com employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of takealot.com being the leading e- commerce company in Africa. 
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. 
• We are short on ego and high on output. 
• We are doers and not only thinkers, its all in the execution after all. 
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking. 

If you meet the above you are an Extraordinary Mind so come and join us! 

Takealot Group is an Equal Opportunity Employer. We encourage applicants from the previously disadvantaged groups and people with disabilities, to apply.