Country Manager

Company Description

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMAtes (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Job Description

Reporting directly to the Branch Manager, you will be responsible for our QC Operations within Bangladesh region. 

Your responsibilities will include:

• Leading a team of 50+ inspectors and team leader, employing a proactive, hands-on management style. 
• Ensuring and improving team performance through KPIs management, training, assessments, and creating new performance-tracking tools. 
• Piloting cost control, driving cost optimization initiatives and maintain budget.
• Overseeing a broad range of functions covering all aspects of Operations: from handling client claim management, supplier relations to regulatory compliance and back-office supervision.
• Visit the factories and warehouses of our clients’ suppliers to ensure quality and compliance is maintained.
• Coordinating with internal parties to resolve any issue that may impact inspectors' work quality. 
• Representing QIMA during meetings with customers to support sales development in the region, providing technical expertise, and improving our operational procedures, and handle client escalations locally, act as bridge between QIMA cost centres and local client offices.
• Maintaining good working relationships with all suppliers, and in the factories we inspect. 
• Acting as a Country Manager over our Dhaka office including cross-functional supervision of Admin and HR functions.

Qualifications

It could be you, if you have: 

• Higher education degree in Textile Engineering or a related field (college or above) 
• Working experience in quality control (10+ years), including in a supervisor role (5+ years) 
• A cooperative and positive attitude to performance management 

Additional Information

It also helps if you: 

• Are prepared to do a lot of work-related travel, especially to factories
• Have good command of English (spoken and written) 
• Are a people person