Country Manager

Our client is part of a large, diversified international services group with operations across several continents. In Singapore, the business provides contracted B2B services on a subscription-based model, covering essential workplace solutions and hygiene and chemical supplies for commercial clients. Its clients span offices, hospitality, F&B, healthcare, education, retail and industrial sites. The business has strong recurring revenue and long-standing client relationships, and it is backed by a global group that is actively investing in growth.

Your Primary Responsibility Includes:

• Own the country P&L, including budgeting, forecasting, pricing strategy, cost control and margin improvement
  
• Develop and execute a business plan that grows the recurring contract base through new business, upselling and cross-selling
  
• Lead and coach the sales and key account teams, and personally drive major tenders, strategic accounts and partnerships
  
• Oversee field service operations, including route planning, service scheduling, fleet, inventory and consumables, to deliver consistent service quality and productivity
  
• Drive customer retention by monitoring service KPIs, churn and customer satisfaction, and act quickly on service gaps
  
• Ensure compliance with relevant regulatory requirements, workplace safety and health regulations, environmental standards and group governance policies
  
• Build organisational capability through workforce planning, recruitment, performance management, training and succession planning
  
• Identify and evaluate growth opportunities, such as new service lines, product innovation, sustainability initiatives or acquisitions, together with regional leadership
  
• Present performance updates, monthly management reports and strategic proposals to regional and group stakeholders
  
• Represent the business with key clients, suppliers, industry bodies and regulatory agencies
  

• Degree in Business, Manufacturing, Engineering, Supply Chain or a related discipline
  
• At least 10 years of experience in a B2B service, facilities management, or route-based or contract services business, with at least 5 years in a senior leadership role
  
• Proven track record of full P&L responsibility and of growing a recurring or contract-based revenue portfolio
  
• Experience leading multi-disciplinary teams across sales, operations and field service
  
• Strong commercial acumen, including pricing, contract negotiation and tender management
  
• Working knowledge of Singapore regulations relevant to hygiene services and workplace safety
  
• Data-driven approach, comfortable with KPIs, CRM and ERP systems, and route optimisation tools
  
• Strong stakeholder management and communication skills, with the ability to engage both frontline teams and senior management
  

• Attractive performance-linked incentive scheme
  
• High degree of autonomy, backed by a supportive regional leadership team
  
• Strategic growth opportunities and access to regional and international career pathways within a global group
  
• Exciting APAC expansion plans, with the chance to shape growth through M&A and new investments
  
• Join a well-established, profitable and growing business with a strong footprint across Singapore