Country Manager

About Us 

The Role

Key Responsibilities

• P&L Ownership & Strategic Leadership:
  

  • Formulate and execute the overarching country strategy for Malaysia, aligning local objectives with our regional and global vision.
    

  • Take full accountability for the Malaysian entity's P&L, driving revenue growth, managing operational budgets, and ensuring sustainable profitability.
    

  • Analyze market trends, competitor activity, and regulatory shifts to identify new commercial opportunities and white-space revenue streams.
    

• Commercial Expansion & Sales Management:
  

  • Drive aggressive new business development by targeting and acquiring top-tier enterprise merchants, corporate clients, and e-commerce platforms.
    

  • Lead the full sales cycle for complex, high-value deals, negotiating commercial terms and closing strategic partnerships.
    

  • Oversee the expansion of all product lines within the market, including omnichannel payment gateways, Pay by Link, card tokenization, and digital voucher solutions (InsertPass).
    

• Strategic Partnerships & Channel Development:
  

  • Cultivate and manage C-level relationships with key stakeholders across the local payments ecosystem, including Tier-1 banks, acquiring partners, telcos, and payment networks (e.g., PayNet).
    

  • Develop and execute channel partnership programs (ISOs, referral partners, business associations) to scale market penetration efficiently.
    

  • Represent us at major industry events, fintech conferences, and media engagements as the primary brand ambassador in Malaysia.
    

• Team Leadership & Operational Excellence:
  

  • Build, mentor, and scale a cross-functional, high-performing local team encompassing Sales, Marketing, Merchant Support, and Operations.
    

  • Establish robust performance KPIs, sales targets, and incentive structures to drive team accountability and commercial success.
    

  • Ensure seamless local operations, working closely with regional product and technical teams to deliver localized solutions and superior merchant experiences.
    

  • Ensure strict adherence to local regulatory frameworks, BNM guidelines, PCI-DSS standards, and data privacy policies.
    

Requirements & Qualifications

• Experience: Minimum 8–10 years of progressive leadership experience within the payments, fintech, banking, or e-commerce industry, with a proven track record of managing a country or regional business unit.
  

• Domain Expertise: Deep technical and commercial understanding of the Malaysian payments ecosystem (e-wallets, card acquiring, FPX, BNPL) and enterprise B2B sales cycles.
  

• Network: An established, active network of key decision-makers within local financial institutions, major retail/e-commerce brands, and regulatory bodies.
  

• Commercial Acumen: Demonstrated capability in P&L management, budgeting, forecasting, and translating data-driven insights into actionable business strategies.
  

• Leadership: Exceptional team-building and mentorship skills, with experience managing multi-disciplinary teams in a fast-paced, matrixed environment.
  

• Communication: Excellent negotiation, presentation, and stakeholder management skills. Fluency in English is required; proficiency in Bahasa Malaysia or Mandarin is a strong advantage.
  

• Education: Bachelor’s Degree in Business Administration, Finance, Marketing, or a related discipline. An MBA or advanced degree is highly preferred.