The Role
Lead country strategy and execution for Malaysia ride-hailing operations, driving marketplace supply-demand balance, pricing, launches, partnerships, regulatory compliance, product localization, customer support, and cross-functional alignment to meet financial and operational targets.
Summary Generated by Built In
The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence.
Responsibilities
- Develop and implement operational standards and best practices in alignment with global strategy
- Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
- Lead automation and workflow optimization initiatives to scale operations efficiently
- Oversee high level operational escalations and ensure resolution with continuous improvement mindset
- Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
- Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
- Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
- Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
- Coordinate cross functional efforts for timely and compliant market entry
- Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
- Gather market insights to shape product development and localization
- Oversee implementation and rollout of new features and tools across markets
- Monitor product adoption and performance, ensuring alignment with local user needs
- Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
- Align partnership initiatives with country expansion strategies and monitor performance
- Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
- Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
- Ensure local GR efforts are in sync with overall company policies Quality Customer Support
- Monitor service quality standards and technical support performance across the country
- Facilitate best practice sharing, escalations, and continuous service improvement
- Lead coordination of customer incident management and support tool implementation
Qualifications
- 5 years of experience in operations, general management, or marketplace leadership roles.
- Strong track record in leading cross functional teams and managing in high growth environments.
- Experience in ride hailing, e commerce, or other platform based businesses is required.
- Demonstrated ability to resolve complex problems and drive scalable solutions.
- Deep understanding of local market dynamics, user behavior, and regulatory environments.
- Strong communication, negotiation, and stakeholder management skills.
- Fluent in Malay Bahasa and English
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location
About
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.Ready to ignite your inner drive?
Skills Required
- 5 years of experience in operations, general management, or marketplace leadership roles
- Strong track record in leading cross functional teams and managing in high growth environments
- Experience in ride hailing, e commerce, or other platform based businesses
- Demonstrated ability to resolve complex problems and drive scalable solutions
- Deep understanding of local market dynamics, user behavior, and regulatory environments
- Strong communication, negotiation, and stakeholder management skills
- Fluent in Malay Bahasa and English
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
