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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
At New Relic, we're building the future of observability—a platform that empowers businesses to thrive in a world increasingly powered by AI. We're looking for a dynamic Country Manager to drive our commercial and business success in Japan.
As the country leader and chief local representative, you will own the strategy to drive growth, expansion and continued success in Japan. Reporting to the SVP and Managing Director, APJ, you will be accountable for overall business performance including revenue growth, partner acceleration, marketing, and continuing to build New Relic's market presence. If you're a proven sales leader ready to scale revenue, build high-performing teams, and establish lasting customer relationships, we want to hear from you.The role requires a strong understanding of the Japanese market, excellent communication skills, and the ability to adapt the global business model to local culture and regulation.
What You'll Do
As Country Manager for Japan, you will own commercial outcomes and lead our sales engine. You will:
- Market strategy and growth: Develop and execute a Japan-specific go-to-market strategy that aligns with global objectives. This includes account segmentation, territory planning, and adapting sales tactics to resonate with local customers.
- Own Revenue Growth: Drive new customer acquisition, pipeline development, and platform expansion across all segments, delivering against sales targets and ARR goals.
- Sales leadership: Lead, build, and coach high-performing sales teams, fostering a culture of accountability and excellence. Build, coach, and inspire sales teams, creating a culture of accountability, collaboration (協力), and excellence that reflects Japanese business values.
- Executive relationships: Cultivate and maintain trusted relationships with C-level executives at key accounts, acting as New Relic's primary senior sales leader in Japan and driving strategic, long-term partnerships.
- Drive Sales Operations Excellence: Partner closely with sales operations, marketing, customer success, and channel teams to optimize sales efficiency, forecast accuracy, and deal velocity.
- Manage Business Performance: Own local P&L elements related to sales, provide accurate forecasting and pipeline reporting, and maintain clear visibility to APJ leadership on sales performance and market dynamics.
- Inter-departmental collaboration: Work closely with other departments, including marketing, customer success, and operations, to build a targeted strategy and optimize business processes for the Japanese market.
- Partner: Accelerate our partner ecosystem via strategic focus partners joint sales and marketing initiatives.
The Skills You'll Bring
We're seeking a results-oriented sales leader with deep Japan market expertise and a track record of building successful sales organizations. You will have:
- Proven Sales Leadership: A history of successfully leading a technology sales organization in the Japan market, with a clear record of achieving sustainable revenue growth across multiple segments.
- Strong Revenue Track Record: Demonstrated success building and scaling sales organizations, with expertise in both new customer acquisition and account expansion strategies.
- Japan Market Expertise: Deep understanding of Japanese business culture, decision-making processes, and buying behaviors, with established relationships in the enterprise technology sector.
- Strategic vision: Demonstrated ability to create and execute bold, long-term strategies for regional growth.
- Sales Management Excellence: Experience implementing sales methodologies, coaching teams to excellence, managing complex sales cycles, and driving predictable revenue growth.
- Strategic & Operational Balance: Ability to translate regional strategy into actionable local sales plans while maintaining strong financial discipline and forecast accuracy.
- Independence and drive: Ability to operate independently and take initiative to drive consistent business growth.
- Cloud technology background: Strong technical acumen in cloud computing environments and an understanding of infrastructure monitoring, observability, and related technologies.
- Fluency: Native-level Japanese and business-level English required for effective communication with local customers and regional leadership.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to [email protected].
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
New Relic Compensation & Benefits Highlights
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Healthcare Strength — U.S. coverage includes comprehensive medical, dental, vision, telehealth, EAP, mental‑health tools, and disability, supported by wellness stipends. Feedback suggests these offerings are a clear strength of the package.
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Parental & Family Support — Paid, gender‑neutral parental leave and subsidized backup childcare are provided, alongside family‑forming benefits such as fertility and adoption support. These supports are consistently highlighted as valuable for U.S. employees.
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Leave & Time Off Breadth — Flexible/unlimited PTO for exempt roles, defined PTO for hourly roles, paid holidays, and volunteer time are explicitly outlined. Feedback suggests this breadth of time‑off options is a notable advantage.
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What We Do
The New Relic Intelligent Observability Platform helps businesses eliminate interruptions in digital experiences. New Relic is the only AI-strengthened platform to unify and pair telemetry data to provide clarity over your entire digital estate. We move your problem solving past proactive to predictive by processing the right data at the right time to maximize value and control costs. That’s why businesses around the world—including Adidas Runtastic, American Red Cross, Domino’s, GoTo Group, Ryanair, Topgolf, and William Hill—run on New Relic to drive innovation, improve reliability, and deliver exceptional customer experiences to fuel growth.
Why Work With Us
New Relic leads in intelligent observability with the only AI-strengthened platform unifying telemetry data. Our culture provides employees cutting-edge technology, unmatched career development, and a true one-team environment where everyone is empowered to grow, learn, and contribute to our collective success.
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We offer hybrid and remote work options, which vary based on the specific role and team. Please check the requisition details and confirm the work arrangement with your recruiter.
