Country Head - Indonesia

About Us

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.

• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.

• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

About This Role

As Circles Life expands from Singapore to its international markets across APAC, the Middle East and the Americas, we are seeking a passionate, driven and results-oriented individual who can significantly contribute towards managing key relationships with our partner, from managing senior stakeholders, creating buy-in across the partner organization, and cultivating broader/ deeper relationships that in turn lead to additional opportunities.

This is a critical role reporting to the Leadership Team, and the successful candidate will be handling all country-related activities from managing the P&L, team, and daily operations, but more importantly act on behalf of Circles.Life when interacting with with our telco partner.

This is a country-level role which is based in Indonesia 

What You’ll Do

• Develop an overall key account management plan in line with the broader organisational strategy, ensuring buy-in from all stakeholders, and assisting/ supporting key stakeholders across all levels with the journey of adopting to our product.
• Set up scalable infrastructure and tools to monitor execution; ensure consistency with the business’ short and long-range strategic objectives.
• Lead digital transformation and initiate plus monitor change management with the client.
• Strengthen relationships with key partners (telecom operators as well as regulators) to enable growth and continued smooth operations in-country.
• Build a high-performing, passionate and tight-knit team; set challenging goals and actively coach/ provide regular feedback to help them reach their full potential.
• Work closely with the founders and the leadership team in Singapore to foster and maintain harmonious relationships; ensure business alignment and effective resource management to deliver a competitive advantage.
• Act as the trusted advisor for customers, prioritizing and empathizing with their needs to deliver tailored telecom solutions.
• Build strong rapport with senior stakeholders within customer organizations and within Circles.Life.
• Maintain and grow relationships with senior telco executives, leveraging existing networks to foster partnerships and business growth.

What We’re Looking For

• 10+ years of senior Management experience at a Country level with operational experience in the local market at the C/C-1 level
• Well-versed in sales and marketing, product and/or business development and P&L experience an added benefit. Ideally with experience of ensuring that the organization meets service levels above and beyond the expectation of a key B2B relationship
• 15+ years of experience within the consumer brand industry (ideally SaaS/ Internet/ Technology/ Telecommunications (or-related) and familiar with the regulatory and competitive environment in the local market
• Strong digital mindset and passionate about disrupting the future with an entrepreneurial spirit, and the grit, resilience and resourcefulness to overcome obstacles
• Able to work and communicate effectively Ideally with experience of either working or studying abroad and/or experience reporting to Headquarters
• Proven track record of building a business. Ideally within a B2C digital start-up or a high-growth type environment, leading teams of 10+ people

Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Data Protection and Privacy Statement 

By submitting an application for this position, you, as the applicant, or your authorised representative(s), consent to Circles’ Candidate Data Protection and Privacy Policy. You also agree to the collection, use, and/or disclosure of your personal data by us solely for recruitment purposes as specified in the Policy. You acknowledge that you have read and understood the Policy, are aware of your rights regarding your personal data, and accept the terms relating to international data transfers, where applicable. You further understand that you may withdraw consent at any time, which may affect our ability to consider your application. In instances where your personal data or application is submitted by a third party, it is understood that such third party has been duly authorised by you to disclose the relevant personal data and provide consent on your behalf, and that you have been made aware of this Policy.

To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.

Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.