Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
Sustainability Leader (PF5) - Updated Job Description
Location of role: Can be Remote OR located in Philadelphia, PA
Role:
Business Unit CI Sustainability Leader (PF5)
Reports to:
Business Unit Leader with a dotted line into the CI COE
Purpose:
Accelerate CI maturity and enterprise performance within the GBS (Group Benefit Solutions) Service Operations organization by coaching Tier 2-4 leaders across complex functions and business lines. Operate at a strategic level, enabling leaders to deploy CI capabilities to shape business outcomes. Guide and evolve CI systems, lead cross-functional MSAs, and contribute to enterprise methodology through the COE.
Key Responsibilities:
- CI Coaching & Capability Building:
- Coach multiple CVPs, VPs, and SVPs across Tier 2-4
- Build CI maturity across entire Service Operations functions (e.g., Client Readiness, Client Services, Contact Center, Quality and Strategy functions)
- Design and deliver CI training and advanced leadership refreshers to Service Operations leaders and teams
- Sustainability & Assessments:
- Serve as lead assessor for MSAs across departments or business units
- Translate MSA findings into strategic priorities and oversee execution of 100-day plans
- Tailor and scale CI systems to meet evolving needs of multiple teams
- Performance & Value Capture:
- Lead value creation initiatives that deliver 3-5% YOY gains at multi-team or BU scale
- Support leaders in linking improvement efforts to financial outcomes and balanced scorecards
- CI Tools & Systems Integration:
- Apply and coach advanced CI tools and systems (e.g., Kaizen events, Hoshin Kanri, CI loop design)
- Identify process engineering opportunities and support the business in designing/implementing the improvements
- Design, adapt, and scale systems to embed CI behaviors across functions
- Collaborate with COE to evolve enterprise tool standards and integrate best practices into GBS Service Operations.
- Strategy Deployment & Performance Alignment:
- Coach senior leaders on strategy deployment methods (X-matrix, tiered metrics)
- Translate CI assessments into cross-functional strategic priorities and performance levers
- Embed CI into planning and performance review cadences
- Collaboration & Mentorship:
- Lead cross-functional CI forums and Communities of Practice
- Formally and informally mentor other SLs and Change Agents, with the potential for line manager responsibilities
- Partner closely with Service Operations leaders to drive consistency and integration of CI practices.
Experience & Skills:
- Proven success in CI leadership across large-scale, federated orgs
- Experience/Background in Group Insurance and/or Service Operations a plus
- Strong executive presence and ability to influence at VP/SVP level
- Deep knowledge of advanced CI tools and systems
- Skilled in facilitation, coaching, and strategic planning
- Familiarity with OEI, Shingo, or equivalent frameworks
- Leadership and change management experience
- Lean Six Sigma certification (Green Belt/Black Belt) strongly preferred
Pay Transparency
Salary range: $116,000-$166,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 92950
#GBS
Top Skills
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation.
As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures.
Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services.
Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways.
With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving.
We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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