Alliant Insurance Services is one of the nation’s largest and fastest-growing insurance brokerage and consulting firms. We operate through a network of specialized national platforms and local offices to offer our clients a comprehensive portfolio of solutions built on innovative thinking and personal service. Alliant is changing the way our clients approach risk management and benefits, so they can capitalize on new opportunities to grow and protect their organizations.
More information is available on the company's website at: www.alliant.com.
SUMMARY
The Corporate Quality Assurance Analyst is responsible for evaluating the account service process for various lines of business to ensure adherence to established policies, regulatory requirements, and quality standards. This role supports risk mitigation by identifying process gaps, analyzing trends, and recommending solutions that create consistency and efficiency in the account servicing process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs thorough file audits for various accounts and lines of business to ensure procedures are properly documented and compliance standards are met.
Reviews and validates peer audit forms to ensure accuracy and consistency.
Analyzes responses from auditees and provides clear, best-practice-based feedback.
Collaborates with team members and participates in the enhancement of QA processes, workflows, and reference guides.
Evaluates and recommends process improvements to the audit process and implements audit form changes.
Consolidates audit findings and prepares a summary of results.
QUALIFICATIONS
EDUCATION / EXPERIENCE
Associate’s degree in Business, Risk Management, Insurance, or related field, or equivalent combination of education and experience
Two (2) or more years’ Commercial Property & Casualty account servicing experience (Asst. Account Manager, Account Manager, or Technical Assistant roles, preferred
Two (2) or more years of Quality Assurance or audit experience in the insurance industry (Commercial P&C and/or Employee Benefits), preferred
Applied Epic experience, preferred
SKILLS
Strong written and verbal communication skills, including the ability to present findings clearly.
Excellent analytical skills with a keen eye for detail and accuracy.
Excellent organization, time management, and prioritization skills.
Proficiency in Microsoft Office Suite; experience with QA tools.
Ability to work independently while managing multiple priorities and deadlines.
Strong problem-solving skills and a process improvement mindset.
#LI-DR2
#LI-REMOTE
We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.
For immediate consideration for this position, please click on the "Apply" button.
Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.
Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to [email protected]
For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits
Skills Required
- Associate's degree in Business, Risk Management, Insurance, or a related field, or equivalent education and experience
- Two or more years of commercial Property and Casualty account servicing experience
- Two or more years of insurance industry quality assurance or audit experience
- Applied Epic experience
- Strong written and verbal communication skills
- Excellent analytical skills and attention to detail
- Organization, time management, and prioritization skills
- Proficiency with Microsoft Office Suite
- Experience with quality assurance tools
- Ability to work independently while managing multiple priorities and deadlines
- Strong problem-solving and process improvement skills
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What We Do
Alliant Insurance Services is among the largest and fastest-growing insurance brokerage and consulting firms in the United States. Fueled by entrepreneurialism and driven by results, Alliant operates on the belief that more is possible and expectations are meant to be exceeded. Our clients and partners have profound confidence in us to deliver in all market climates through the design and delivery of innovative solutions and services across a broad range of industry verticals. Our people stand as the backbone of our organization. We proudly employ a team of diverse, driven, and exceptional people and invest heavily in their success, giving our brokerage and consulting teams the freedom and resources they need to help their clients grow their businesses to remarkable heights. The result is a dynamic team of professionals who consistently perform at the highest level, while caring and giving back to causes that impact their communities and the world at large. Alliant is built on teamwork and collaboration, a philosophy that has guided our growth and evolution for almost 100 years. We rise together to meet challenges, think together to drive innovation, and thrive together in our business and in the diverse communities where we operate.
