The Role
The Document Management Processor handles document processing, including faxes and emails, using multiple systems for efficient routing and classification of mail items, while meeting strict service level agreements.
Summary Generated by Built In
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Document Management Processor ensures swift and accurate processing of department faxes, e-mails, express mail, pending requirements, delivery requirements, checks for initial premium, new applications and other mail items as assigned to in-force, annuity or new business. This role will utilize multiple systems for research to accurately and quickly identify, classify and electronically route mail to the proper location, i.e. the proper team or department. The ideal candidate is adaptable to new and changing situations and is proficient working with multiple processing functions and strict service level agreements (SLA) in a given workday.
Knowledge & Experience:
- Proficient in computer and keyboard skills; type 35–50 WPM accurately for efficient data entry.
- Working knowledge of Microsoft Excel and Word.
- Experience handling electronic documents, attachments, and administrative systems.
- 1–2 years of office experience with customer interaction and strong communication skills.
- Detail-oriented when managing complex policy number configurations.
Abilities:
- Ability to quickly learn new equipment, software, processes, and procedures.
- Strong multitasking, analytical, and problem-solving skills with effective written and oral communication.
- Proven capacity to work under pressure, meet deadlines, and maintain professionalism in stressful conditions.
- Adaptable to changing priorities while ensuring work continues efficiently; excellent data entry skills.
- Physical ability to lift up to 30 pounds as required.
Employee Benefits:
We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Accommodations for Applicants with a Disability:
If you require an accommodation to complete the application and recruitment process due to a disability, please email [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.
Top Skills
Excel
Microsoft Word
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The Company
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
