The Role
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking an entry-level Corporate IT Engineer to join our dynamic IT team at our headquarters in New York City. Reporting directly to the Manager of Corporate IT, this role will involve supporting internal IT systems, managing identity and access, overseeing user onboarding/offboarding processes, and collaborating closely with Information Security to maintain security and compliance standards. The ideal candidate is technically versatile, end user-focused, eager to grow, and thrives in a fast-paced environment
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Administer and support internal IT systems, including cloud services, identity management, and access control (Microsoft Entra ID/Azure AD).
- Manage onboarding/offboarding procedures, including hardware and software provisioning.
- Support internal security standards and compliance initiatives in collaboration with the Infosec team.
- Assist with diverse and ongoing IT projects, including cloud migrations, identity access management implementations, and integration of newly acquired businesses.
- Provide technical support directly to end users, executives, and senior management to ensure high end-user satisfaction.
- Other duties as assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel
Required Education, Experience, Skills and Attributes
- Associate degree-level understanding and/or bachelor-level experience (4+ years equivalent) in IT, Information Systems, or a related field.
- 2-5 years of relevant IT engineering or administration experience.
- Strong knowledge of Microsoft Entra ID (Azure AD) administration (required).
- Proficiency with Office 365 administration.
- Experience managing Windows Server environments.
- Understanding of networking basics (LAN/WAN, DNS, DHCP).
- Experience with endpoint management tools (Intune, JAMF, Google Workspace).
- Jira Administration experience (Atlassian certifications a strong plus).
- Experience with Atlassian products (Confluence, Bitbucket), remote support tools (LogMeIn, Splashtop).
- Scripting and automation experience with PowerShell, Python, Bash, or other languages.
- Familiarity with cybersecurity or compliance frameworks (SOC2, ISO27001).
- Excellent problem-solving and communication skills.
- Strong teamwork orientation and adaptability.
- Proactive, takes initiative, and demonstrates commitment to end-user satisfaction.
- Ability to standardize and streamline complex workflows.
- Enthusiasm for continuous learning and professional growth.
Work Environment & Expectations
- 4 days per week on-site at NYC headquarters; one day remote flexibility.
- Office hours: Monday–Friday, 9:00 AM–5:00 PM (occasional after-hours or weekend support).
The base salary range for this US-based, full-time, and exempt position is $70,000-80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
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The Company
What We Do
At HHAeXchange, we believe that healthcare should be simple, effective, and transparent.
Since 2008, HHAeXchange has been at the forefront of delivering better homecare by helping payers and providers achieve operational efficiency, increase compliance, and improve patient outcomes.
Today, HHAeXchange is the premiere homecare management software for the Medicaid LTSS population. Our acquisition of Annkissam, a leading provider of enterprise software for self-direction services, allows us to deliver the most complete, end-to-end homecare management solution in the market.
We act as the single source of truth in connecting providers, payers, and members through our intuitive web-based platform, enabling unparalleled communication, transparency, and visibility.
