About the role:
Are you a strategic storyteller ready to transform customer success into industry thought leadership?
We are looking for a highly strategic, well-connected and creative Corporate Communications Manager to craft narratives that position Forter as the market leader by highlighting the tangible success of our customers. You will be responsible for translating customer ROI into high-impact, reputation-building stories that resonate with enterprise-level decision makers in the digital commerce and retail industries.
This position will be based in NY and will follow a hybrid working model.
What you’ll be doing:
- Develop and implement comprehensive communication plans in support of our customer advocacy efforts
- Partner with our Customer Advocacy Team to identify, recruit, and cultivate deep relationships with high-profile customers to unlock compelling storytelling opportunities (e.g., joint press releases, keynote speaking opportunities, media interviews)
- Develop presentations and talk tracks for customer speakers & advocates
- Develop and manage an awards & speaking program that positions Forter’s customers as industry leaders
- Work closely with the Content Marketing and Product Marketing teams to integrate our product messaging into customer-led narratives
What you’ll need:
- Proven track record: You have progressive experience in Corporate Communications, Public Relations, or related fields, with a significant focus on using customer advocacy to strengthen brand awareness and industry leadership.
- Collaborative Spirit: You're a true team player who can partner with peers across the GTM team to get buy-in and assistance to execute effectively.
- Strong results: A portfolio of successful, high-profile communications campaigns that secured tier-one media coverage and speaking engagements centered on customer storytelling.
- Industry knowledge: You’re familiar with the digital commerce ecosystem and/or the retail industry, with knowledge of the emerging trends, technologies and issues impacting both.
- AI Prowress: You know how to leverage AI to drive efficiency in your day-to-day work, helping to scale your impact without sacrificing quality.
Exceptional Storyteller: Mastery of translating complex business concepts (e.g., fraud prevention, risk management, payments) into clear, compelling, and punchy narratives. - Confidence: You’re comfortable working with executive-level decision makers, building rapport and preparing them for speaking engagements and media interviews.
- Process oriented: You know how to build long-term plans that align company announcements/campaigns with calls for speakers, industry events, awards and seasonal news cycles.
- Existing relationships with tier-one business and technology press and agency experience are a plus
About us:
Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.
The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.
Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including:
- Great Place to Work Certification (2021, 2022, 2023)
- Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
- Forbes Cloud 100 (2021, 2022, 2023 and 2024)
- #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
- Anti-Fraud Solution of the Year at the Payments Awards (2024)
- SAP Pinnacle Awards “New Partner Application Award” (2023)
- Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)
Life as a Forterian:
We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.
At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.
Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.
If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.Benefits:
- Competitive salary
- Restricted Stock Units (RSUs)
- Matching 401K Plan
- Comprehensive and generous health insurance, including vision and dental coverage
- Home office allowance
- Generous PTO policy
- Half day Fridays
At Forter, we embrace a hybrid work model that blends in-person connection with the flexibility of remote work. Team members based near our key hubs are expected to work from the office at least three days per week. We believe that regular face-to-face collaboration fuels professional development, strengthens our culture, and builds the relationships that help teams thrive.
*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.
Salary Range: $113,000 - $140,000 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.
Forter's Applicant Privacy Policy
What We Do
Forter is the leader in e-commerce fraud prevention, processing over $250 billion in online commerce transactions and protecting more than a billion consumers globally from credit card fraud, account takeover, identity theft and more. The company’s identity-based fraud prevention solution detects fraudulent activity in real-time, throughout all online consumer experiences.
Forter’s integrated fraud prevention platform is powered by its rapidly growing global network, underpinned by predictive fraud research and modelling, and the ability for customers to tailor the platform for their specific needs. As a result, Forter is trusted as the sole or primary risk mitigation engine by Fortune 500 companies including Farfetch, Sephora, Nordstrom, Instacart, Adobe and Priceline to deliver exceptional accuracy, a smoother user experience and elevated sales at a much lower cost.
Forter has raised more than $500M of capital from top-tier VCs including Sequoia, Bessemer Venture Partners, NewView Capital, Tiger Global Management, Scale Venture Partners, March Capital and Salesforce Ventures.
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