Corporate Communications Manager

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PacificSource is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Corporate Communications Manager is responsible for the strategic execution of external and internal communications. This includes developing plans that convey the organization's vision, goals, and culture to both internal and external audiences, while handling sensitive situations professionally. This role requires strong communication skills and a strategic mindset to appropriately tailor messages for various audiences, including media, the public, and internal and external stakeholders. The Corporate Communications Manager will drive engagement across platforms, manage public and media relations, oversee social media strategy, and support community engagement efforts. Additionally, the Corporate Communications Manager will create compelling content for multiple channels and audiences and develop and implement crisis communication plans to manage potential issues effectively.

Essential Responsibilities:

• Develop robust communication plans that outline clear protocols and messaging strategies. Anticipate and prepare for various scenarios, establish communication channels, prepare clear messaging, train and prepare internal staff as necessary. Create key messages for marketing and communications strategic plans.
• Create and implement internal communications strategy to ensure alignment with organizational goals, fostering a connected and informed workforce. This includes creating strategies that enhance employee engagement and promote transparent communication.
• Oversee and guide internal communications activities, mentoring the internal communications employee on creating and distributing effective messaging across platforms such as intranet, newsletters, town halls, and other internal channels.
• Position the organization as a visionary leader in the industry by developing and promoting valuable content, identifying and supporting leaders at key industry events, fostering relationships with influential stakeholders. Drive innovative communication strategies that highlight the organization's expertise and forward-thinking approach.
• Craft effective content for various external channels including press releases, social media, website, blog posts, newsletters, etc. ensuring consistency in message and tone for all relevant audiences including brokers, employers, providers, members, and the community.
• Oversee and monitor public perception, proactively address any issues or concerns, and reinforce positive brand messaging through strategic communication initiatives. Collaborate internal teams to ensure continuity of approach.
• Oversee the monitoring of media coverage, social media conversations, and other relevant channels to stay ahead of potential issues and understand public sentiment.
• Collaborate with the Community Engagement Manager oversee and strengthen our community engagement approach. This includes building trust and strong relationships throughout the community and engaging employees in community initiatives.
• Develop and implement crisis communication plans to effectively manage any potential issues.
• Analyze data and feedback to inform communication strategies, identify emerging trends, and adjust tactics as needed.
• Coordinate business activities by maintaining collaborative partnerships with key departments.
• Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.
• Maintain consistency in tone, voice, and messaging with the corporate brand identity to align with and reinforce the organization's brand and reputation.
• Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees. Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
• Develop annual department budgets. Monitor spending versus the planned budgeted throughout the year and take corrective action where needed.
• Actively participate as a key team member in Manager/Supervisor meetings.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

SUCCESS PROFILE

Work Experience: Minimum of five (5) years of experience in a relevant communications or public relations role. Supervisory experience preferred.

Education, Certificates, Licenses: Bachelor’s degree in communications, Journalism, Public Relations, or a related field, or equivalent years of additional relevant communications experience in lieu of a degree.

Knowledge: Excellent written and verbal communication skills, with expertise in storytelling. Proficiency in external and internal communications and social media strategy. Ability to work under pressure and manage multiple projects simultaneously. Strong analytical skills and the ability to use data to inform communications strategies. Demonstrated ability to develop and implement successful communications strategies. Strong media relations skills and a network of media contacts.

Competencies

Building Trust

Building a Successful Team

Aligning Performance for Success

Building Partnerships

Customer Focus

Continuous Improvement

Decision Making

Facilitating Change

Leveraging Diversity

Driving for Results

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 10% of the time.

Skills:

Accountable leadership, Collaboration, Communication, Data-driven & Analytical, Delegation, Listening (active), Situational Leadership, Strategic Thinking

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.