The Role
Provides day-to-day sales, service, and contract support to corporate account executives and customers. Responsibilities include preparing proposals and presentations, researching prospects, coordinating customer onboarding and vehicle services, resolving billing and contract issues, managing customer cases, and communicating with internal and external stakeholders. The role requires multitasking, critical thinking, customer problem-solving, and proficiency with Microsoft Office, collaboration tools, Smartsheet, and Salesforce.
Summary Generated by Built In
Position Summary:
Provide day-to-day sales support to the regional Corporate Support Executive (CSE) & Executive Account Managers (EAMs) as they work to achieve the overall sales goals set by the company. The work of the CASCs will fall within one of three specialized functional categories: Sales Support, Service Support and Contract Support. Although each CASC will have an area of specialization, they will also be cross trained in the other functional areas to provide back-up support and coverage.
There will also be a subset of CASCs in a hybrid role where they specialize in one of the three areas of specialization listed above while also coordinating all the support functions for a specific customer (or customers). The need for these hybrid CASCs will be determined on an as-needed basis based on the needs of the region.
Major Responsibilities:
- Sales Support: Provide sales support to the regional EAMs in pursuing new, add, and renewal business for the corporate account portfolio. This support includes activities related to researching, creating, and finalizing customer/prospect presentations (proposals, customer reviews, ad hoc presentations). This position will also provide prospecting support to the regional EAMs by researching new opportunities and developing prospect lists for the EAMs and Inside Sales.
- Service Support: Coordinate the onboarding activities associated with a new customer or fleet additions for an existing customer. These include the coordination of decal, vehicle in-service activities, licensing and permitting. The associate will also work with the field locations to ensure a successful transition. Throughout the lifecycle of the customer’s vehicles, the CASC will also coordinate any rental or hiking needs of the customer.
- Contract Support: This associate will also provide life-cycle contract support to the EAMs and the customers by coordinating the resolution of any billing or payables issues surfaced by either the customer or Penske. They will partner with corporate support departments and oversee the resolution of any customer-initiated issues. They will also assist the customer in obtaining any historical contract documents as requested by either the customer or EAM.
- Common duties: Effectively communicate to both internal and external customers on any outstanding issues/concerns on open cases.
- Other projects and tasks as assigned.
Qualifications:
- Highschool Diploma/GED required.
- Minimum of 2 years experience with sales/customer support, previous experience with Penske or in similar function, preferred.
- Minimum of 3 years experience communicating to solve (complex) problems through customer and internal partner engagement, required.
- Able to function in high demand work environment and multi-task.
- Ability to think critically and problem solve effectively.
- Basic knowledge in MS Word, Excel, PowerPoint and web-based applications.
- Knowledge with collaboration tools (Outlook, Teams and Smartsheet) and in Salesforce.
- Communicates professionally bother verbal and written.
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- High school diploma or GED
- At least 2 years of sales or customer support experience
- Previous Penske experience or similar-function experience
- At least 3 years of experience communicating to solve complex problems through customer and internal partner engagement
- Ability to work in a high-demand environment and multitask
- Critical thinking and effective problem-solving ability
- Basic knowledge of Microsoft Word, Excel, PowerPoint, and web-based applications
- Knowledge of Outlook, Teams, Smartsheet, and Salesforce
- Professional verbal and written communication skills
- Regular, predictable, full attendance
- Willingness to travel as necessary and work the required schedule and location
- Completion of employment application, background investigation, and drug screening
- Ability to occasionally lift or move up to 25 pounds
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
