The Role
Provides day-to-day sales, service, and contract support to corporate account executives and managers. Responsibilities include preparing proposals and presentations, researching prospects, coordinating customer onboarding and vehicle services, resolving billing and contract issues, managing customer communications, and supporting account lifecycle activities. The role requires cross-functional collaboration, problem-solving, multitasking, and proficiency with Microsoft Office, Salesforce, Outlook, Teams, and Smartsheet.
Summary Generated by Built In
Position Summary:
Provide day-to-day sales support to the regional Corporate Support Executive (CSE) & Executive Account Managers (EAMs) as they work to achieve the overall sales goals set by the company. The work of the CASCs will fall within one of three specialized functional categories: Sales Support, Service Support and Contract Support. Although each CASC will have an area of specialization, they will also be cross trained in the other functional areas to provide back-up support and coverage.
There will also be a subset of CASCs in a hybrid role where they specialize in one of the three areas of specialization listed above while also coordinating all the support functions for a specific customer (or customers). The need for these hybrid CASCs will be determined on an as-needed basis based on the needs of the region.
Major Responsibilities:
- Sales Support: Provide sales support to the regional EAMs in pursuing new, add, and renewal business for the corporate account portfolio. This support includes activities related to researching, creating, and finalizing customer/prospect presentations (proposals, customer reviews, ad hoc presentations). This position will also provide prospecting support to the regional EAMs by researching new opportunities and developing prospect lists for the EAMs and Inside Sales.
- Service Support: Coordinate the onboarding activities associated with a new customer or fleet additions for an existing customer. These include the coordination of decal, vehicle in-service activities, licensing and permitting. The associate will also work with the field locations to ensure a successful transition. Throughout the lifecycle of the customer’s vehicles, the CASC will also coordinate any rental or hiking needs of the customer.
- Contract Support: This associate will also provide life-cycle contract support to the EAMs and the customers by coordinating the resolution of any billing or payables issues surfaced by either the customer or Penske. They will partner with corporate support departments and oversee the resolution of any customer-initiated issues. They will also assist the customer in obtaining any historical contract documents as requested by either the customer or EAM.
- Common duties: Effectively communicate to both internal and external customers on any outstanding issues/concerns on open cases.
- Other projects and tasks as assigned.
Qualifications:
- Highschool Diploma/GED required.
- Minimum of 2 years experience with sales/customer support, previous experience with Penske or in similar function, preferred.
- Minimum of 3 years experience communicating to solve (complex) problems through customer and internal partner engagement, required.
- Able to function in high demand work environment and multi-task.
- Ability to think critically and problem solve effectively.
- Basic knowledge in MS Word, Excel, PowerPoint and web-based applications.
- Knowledge with collaboration tools (Outlook, Teams and Smartsheet) and in Salesforce.
- Communicates professionally bother verbal and written.
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
- The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- High school diploma or GED
- At least 2 years of sales or customer support experience
- Previous Penske experience or similar-function experience
- At least 3 years of experience communicating to solve complex problems through customer and internal partner engagement
- Ability to function in a high-demand work environment and multitask
- Critical thinking and effective problem-solving ability
- Basic knowledge of Microsoft Word, Excel, PowerPoint, and web-based applications
- Knowledge of Outlook, Teams, Smartsheet, and Salesforce
- Professional verbal and written communication skills
- Regular, predictable, full attendance
- Willingness to travel as necessary
- Willingness to work the required schedule and at the specified location
- Completion of Penske employment application
- Successful background investigation covering employment, education, and criminal history
- Successful drug screening
- Ability to occasionally lift or move up to 25 pounds
Penske Logistics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Penske Logistics and has not been reviewed or approved by Penske Logistics.
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Retirement Support — Retirement options include a 401(k) and, in some driver roles, a 100% company‑funded pension that provides strong long‑term value. These retirement features are described as rare and valuable within certain assignments.
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Leave & Time Off Breadth — Paid vacation, holidays, and sick leave are part of the standard package, with some roles offering PTO starting on day one. Time‑off provisions are consistently presented alongside core benefits.
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Healthcare Strength — Medical, dental, vision, and hearing coverage are complemented by telemedicine, mental‑health support, and disability options. FSAs/HSAs and wellness resources contribute to broad healthcare coverage.
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The Company
What We Do
Penske Logistics is a Penske Transportation Solutions company. We provide supply chain management and logistics solutions to leading brands around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing, freight management, and dry-van truckload services. Penske offers customized supply chain and logistics solutions including: Dedicated Contract Carriage; Distribution Center Management; Freight Management; Freight Brokerage; Transportation Management Solutions (TMS); Lead Logistics Provider (LLP), Control Tower and 4PL Solutions. We serve a variety of industries including: automotive; food, beverage, grocery, wine and spirits; cold chain; convenience and drug stores; quick service restaurants (QSRs); retail; big box retailers; building and construction products; CPG; healthcare; industrial manufacturing; consumer appliances and consumer electronics; and many others.
