At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
About the Role:
ClassPass is seeking a motivated, results-driven Corporate Account Manager to join our team in Australia. In this role, you’l manage and grow a portfolio of corporate clients, building strong, long-term partnerships and helping businesses maximise the value of their ClassPass benefit. As a trusted advisor, you’l work closely with clients to drive employee engagement, increase platform adoption and identify opportunities to expand existing partnerships through upseling and account growth. You’l take a proactive, data-driven approach to account management, using numbers and engagement metrics to understand client performance, uncover opportunities and make informed decisions.
You’ll also bring a natural curiosity and problem-solving mindset to the role, confidently troubleshooting technical issues, investigating chalenges and working through solutions to deliver the best possible client experience. You’ll enjoy working with processes, identifying opportunities to improve how we work. This is a hands-on, relationship-focused role that extends beyond traditional account management. You’l attend client office events, deliver engaging presentations and connect directly with employees to educate them on ClassPass, showcase its benefits and encourage sign-ups. If you enjoy building relationships, working with data, solving problems, this role offers the opportunity to make a real impact on both client success and business growth.
Key Responsibilities:
• Build strong, long-term relationships with corporate clients, understanding their goals and how ClassPass fits into their HR and benefits strategy.
• Manage your book of business, prioritising key accounts through quarterly check-ins by phone, video or in person.
• Own the renewal process end to end, including commercial conversations and creating renewal contracts.
• Identify and close upsell opportunities, using negotiation and persuasion skills to recommend services that match client objectives.
• Analyse engagement and enrolment data to spot trends, then address gaps with tailored plans that lift adoption and retention.
• Deliver presentations and run promotional activities, such as onsite events and challenges, to increase employee participation.
• Resolve client issues quickly and deliver an excellent, seamless client experience.
• Partner with our Launch and Customer Experience teams on smooth onboarding and ongoing program success.
• Keep Salesforce accurate and up to date and contribute to global Corporate Account Management projects.
• Maintain accurate and up-to-date finance requests, including invoice updates, billing queries and account changes, ensuring information is recorded correctly and finance-related processes are completed in a timely manner. Liaise with internal finance teams to resolve discrepancies and support accurate client billing.
Skills & Experience
• 2+ Years experience in account management or a sales related role.
• Knowledge of the fitness and employee benefits industry (a plus)
• Strong communicator with excellent relationship-building skills.
• Detail-oriented problem solver with the ability to manage multiple projects at once.
• Proven ability to analyse data and apply insights to improve client outcomes.
• Experience with CRM systems like (Salesforce)
• Demonstrate success in partnerships management with a track record of delivering high performance.
• Confident presenting to large audiences, delivering engaging presentations and speaking comfortably in front of groups.
• Outgoing and approachable, with the confidence to proactively approach employees, strike up conversations and promote ClassPass at client events and workplace activations.
• Right to work in Australia
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California resident or reside outside the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).
Skills Required
- 2+ years of experience in account management or a sales-related role
- Strong communication and relationship-building skills
- Ability to analyze data and apply insights to improve client outcomes
- Experience with CRM systems such as Salesforce
- Successful partnership management track record with high performance
- Strong presentation skills and confidence speaking to large audiences
- Problem-solving skills and ability to manage multiple projects
- Right to work in Australia
- Knowledge of the fitness and employee benefits industry
ClassPass Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ClassPass and has not been reviewed or approved by ClassPass.
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Fair & Transparent Compensation — Compensation in certain product and engineering roles is described as market-competitive. Pay in these areas is framed more favorably than in quota-carrying functions.
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Wellbeing & Lifestyle Benefits — Offerings include wellness perks such as fitness stipends and access to wellness programs that add value beyond base pay. Remote-friendly policies and stipends also support everyday well-being.
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Leave & Time Off Breadth — Benefits include paid holidays and sick time, with additional indications of generous PTO and parental leave. These provisions broaden the non-cash value of employment.
ClassPass Insights
What We Do
Discover the best workouts around. Search gyms and studios near you, book a spot and get moving. Join our quickly-growing team and you’ll have an incredible opportunity to build a career with a high-growth startup while empowering others to reach their fitness goals. Companies can also give their employees access to our global network of fitness studios and gyms with one membership, while increasing engagement, retention and saving on healthcare costs.
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