Jobs at ClassPass

Leads FP&A for ClassPass by managing two analysts, driving budgeting and long-range planning, building scenario models and business cases, monitoring performance metrics, and advising senior stakeholders. The role partners cross-functionally to optimize performance, support strategic decisions, improve financial analysis practices, and communicate data-backed recommendations. Candidates need strategic finance experience, advanced Excel and modeling skills, people leadership, forecasting expertise, and strong executive communication.

Own the B2B partner acquisition funnel from lead capture through signed partnership. Build lifecycle nurture campaigns, coordinate lead handoffs with Sales, improve scoring and routing with MarTech and RevOps, run conversion tests, and report on funnel performance using SQL and Hex. The role also focuses on email deliverability, attribution, lead quality, platform optimization, and personalized engagement across email and SMS.

Own ClassPass’s AEO and GEO strategy across AI platforms and search engines. Monitor and improve how the brand is represented, develop reporting tied to business outcomes, lead scalable content systems, manage app store optimization, and drive off-site, organic social, and go-to-market initiatives. The role requires cross-functional program management, stakeholder alignment, testing, data analysis, and process development for emerging search workstreams.

Owns the conversion rate optimization roadmap for ClassPass consumer and partner websites. Manages CRO developers across B2C and B2B tracks, develops data-backed test hypotheses, prioritizes experimentation, and leads stakeholder reviews. Partners with Engineering on server-side testing, Creative on test design, Product and Marketing on feasibility, and Business Intelligence on trusted test data and dashboards. Requires front-end development expertise, A/B testing experience, technical judgment, and cross-functional leadership.

Owns the conversion rate optimization roadmap for ClassPass consumer and partner websites. Manages CRO developers across B2C and B2B tracks, generates test hypotheses, prioritizes experiments, reviews designs, and leads server-side testing efforts with Engineering. Serves as the primary cross-functional CRO partner to Product, Engineering, Marketing, Creative, and Business Intelligence, communicating results, feasibility, risks, and roadmap priorities.

Own ClassPass’s answer engine optimization strategy across AI platforms and search engines. Monitor and improve how large language models describe the brand, build reporting tied to business outcomes, manage scalable content systems, oversee app store optimization, and drive off-site, organic social, and go-to-market initiatives. The role requires cross-functional program management, stakeholder alignment, systems thinking, and experimentation in an emerging, difficult-to-attribute channel.

Write and edit copy across websites, apps, email, advertising, blogs, social media, video, and search-focused content. Develop compelling headlines, scripts, and campaign concepts while maintaining ClassPass’s brand voice. Collaborate with SEO, content, creative, marketing, product, partnerships, and customer experience teams. Adapt messaging for B2C and B2B audiences, test performance, and contribute to voice guidelines and creative execution.

Design and build reliable, scalable backend APIs and microservices for large-scale SaaS products. Collaborate with Product, Design, and QA teams on end-to-end solutions, participate in roadmap and architecture discussions, and apply automated testing, code reviews, monitoring, and Agile practices. Assess feature impact, manage risks, improve maintainability, and contribute to high-quality systems that support studio partners and end users.

Build and scale reliable backend APIs and microservices for a large-scale SaaS platform. The role includes collaborating with Product, Design, and QA; applying automated testing, code reviews, monitoring, and Agile practices; contributing to architecture, roadmap planning, and design discussions; and designing maintainable systems using Java, Kotlin, Python, SQL, New Relic, and Kibana.

Lead and develop a regional corporate sales team, create data-driven sales strategies, analyze CRM insights, identify market opportunities, coach account executives, organize regional events, collaborate with internal stakeholders, and recruit and train team members. The role requires consultative B2B sales expertise, field sales leadership, strategic planning, and up to 30% travel.

Lead and develop a regional corporate sales team, create data-driven sales strategies, analyze CRM performance, identify market opportunities, organize events, collaborate cross-functionally, and recruit, train, and coach account executives. The role requires consultative B2B sales expertise, field sales leadership, strategic planning, negotiation, and up to 30% travel.

Supports high-impact marketplace programs from concept through launch and scale. Designs beta tests, translates business goals into roadmaps, manages timelines and resources, facilitates decisions, and coordinates strategy across data science, sales, marketing, product, and business teams. Uses data analysis, experimentation, and AI tools to drive measurable outcomes for users, partners, and the business.

Coordinate day-to-day operations for outsourced BPO programs, including vendor check-ins, quality reviews, capacity tracking, intake prioritization, SLA monitoring, reporting, SOP maintenance, onboarding, and process improvements. Investigate quality issues, support automation, coordinate cross-functional stakeholders, and assist senior program managers with budgeting, OKRs, and operational execution.

Leads and coaches a team of Field Account Executives acquiring fitness, wellness, and experiential partners across the UK and Ireland. Owns sales strategy, territory management, forecasting, pipeline performance, partner negotiations, onboarding improvements, and quota attainment. The role requires field-based relationship building, regular market travel, data-driven coaching, and collaboration with the UK and Ireland Country Manager.

Lead product security architecture and offensive testing, including threat modeling, architecture reviews, penetration testing across web applications, APIs, mobile clients, and cloud infrastructure, secure design definition, code reviews, and remediation validation. Partner with engineering teams on authentication, authorization, data protection, trust boundaries, and cloud-native security while communicating risks and leading cross-functional security initiatives.

Develop and close new B2B corporate sales opportunities for ClassPass wellness solutions. Responsibilities include prospecting and qualifying clients, managing CRM pipelines, leading discovery through negotiation and close, building senior stakeholder relationships, forecasting performance, tracking KPIs, using data and AI tools, and collaborating on client launches. The role requires approximately 75% travel for corporate visits, events, meetings, and in-person outreach.

Develop and close new B2B corporate sales opportunities for ClassPass. Responsibilities include prospecting, qualifying leads, managing CRM pipelines, conducting discovery and presentations, negotiating contracts, forecasting performance, tracking KPIs, building executive relationships, and collaborating on client launches. The role requires approximately 75% travel for corporate visits, events, meetings, and in-person outreach.

Leads full-cycle recruitment for software engineering and platform roles, partnering with technical leaders on hiring strategy, sourcing, candidate experience, funnel analytics, and inclusive hiring. Builds talent pipelines for hard-to-fill positions, uses recruiting data to improve processes, represents the company at industry events, and collaborates with People & Culture across time zones.

Supports ClassPass fitness and wellness partners through day-to-day service, operational issue resolution, platform optimization, and accurate listing maintenance. Assists with partner onboarding, prepares reports, supports outreach campaigns, monitors performance, identifies concerns, and collaborates with Account Managers. Delivers prompt, professional, and empathetic post-sale partner support while helping improve partner retention and platform success.

Develop and execute lifecycle marketing programs focused on reactivating lapsed and churned users and converting new leads. Own campaign strategy, experimentation, A/B testing, KPI reporting, and optimization across email, push, in-app, and SMS channels. Analyze user behavior and cohort data, identify growth opportunities, and partner with Product, Creative, Analytics, and Finance to improve reactivation, lead conversion, and engagement.