Position: Corporate IT Trainee
Location: Mumbai
About LRN
Do you want to use your expertise to help people around the world do the right thing? Join us at LRN to be a part of a global company where you can make an impact.
LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including the world’s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviours that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform.
About the role:
The Corporate IT Trainee will be responsible for supporting the company's internal IT systems, including hardware, software, and network infrastructure. This role will involve troubleshooting technical issues, assisting with system upgrades and installations, and providing general IT support to employees. The trainee will work closely with the IT team and receive on-the-job training to develop their skills in various aspects of corporate IT.
This is an exciting opportunity to gain hands-on experience in a diverse range of IT systems and contribute to the smooth operation of LRN's internal IT infrastructure.
Responsibilities :
- Serve as the first point of contact for users seeking technical assistance via phone, email, and chat.
- Assist End users with the installation, configuration of Laptops, desktops, mobile devices, peripheral equipment, and softwares.
- Escalate unresolved issues to the next level of support.
- Manage Help Desk tickets adhering to the SLAs.
- Install software, patches and updates on desktops, laptops.
- Excellent problems solving and client relationship skills.
- Excellent verbal and written communication skills
- Knowledge on troubleshooting Windows, MAC Laptops & OS.
- Coordinate with Vendor for IT related issues
Requirements
Qualifications and Skills:
- Bachelor’s degree in Computer science, IT, Engineering, or a related field
- Strong problem-solving skills and attention to detail.
- Ability to work independently and in a team environment.
- Basic knowledge of computer hardware, software, and network systems.
Benefits
LRN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Top Skills
What We Do
LRN is the world's largest dedicated ethics and compliance company, educating and helping more than 30 million people a year worldwide navigate complex legal and regulatory environments and foster ethical cultures. LRN's combination of practical tools, education, and strategic advisement helps companies translate their values into concrete practices and leadership behaviors that create sustainable, competitive advantage.
In partnership with LRN, companies need not choose between living principles and maximizing profits, or between enhancing reputation and growing revenue: both are a product of principled performance. Our offerings mitigate the risk of costly ethical lapses and compliance failures, while building trust and earning the company a reputation for lawful and ethical conduct.
LRN is the trusted long-term partnership to more than 3,000 organizations, including some of the most respected and successful businesses in the world. Together we acquire and disseminate proven strategic and tactical insights and develop solutions based on real-world experiences.
Headquartered in New York, LRN has offices in London, Tokyo, Singapore, Mumbai, Costa Rica and Dubai, with employees all over the world
