Core Account Manager

The best of both worlds. That is what a position with Infopro Digital offers you. We are first a global company with 4000 employees and annual revenues of over half a billion dollars, with a presence in 18 countries. Through our market-leading brands, we serve five professional communities – risk and insurance, automotive aftermarket, construction, retail, and industrials – enabling our clients to make informed business decisions and create new opportunities.

Secondly, our global brands focused on the financial services industry, known collectively as Risk Global, is a 300-person organization with offices in Hong Kong, London, Nashville, and New York. Working at Risk Global means being part of a company that has strong financial backing, while at the same time giving you the power to truly make a difference.

Risk Global’s portfolio of businesses include Central Banking, Chartis Research, Insurance Post, Insurance Age, Risk.net and WatersTechnology. Through our proprietary editorial platforms, we create unique market insight and technical content for senior risk, technology and trading professionals at banks, asset managers and insurers. In addition, we create high-value marketing services and research solutions to service providers who seek access to our engaged communities.

Our people are passionate about delivering the best possible outcome for the customers and markets we serve. We are an impact-driven and entrepreneurial business that provides support while at the same time trusting great people to do great things. We are collaborative and move fast, with our people developing new skills even faster. Thanks to our global reach and international locations, we celebrate and expect diverse perspectives and we believe these add to the richness of our business. We are committed to an inclusive workplace where everyone can be themselves. We also realize everyone has a life outside of work, and we offer flexible solutions to make sure everyone has a healthy work-life balance.

OVERVIEW OF THE ROLE

We’re looking for a Core Account Manager to join our team! The successful candidate will be managing accounts within the EMEA territories, across our Risk.net, Waters Technology and FX Markets brands. A full book of business will be provided for renewal with a growth target attached. You will also be expected to drive additional business through proactive prospecting within your account pool via, identifying, contacting, pitching and selling subscriptions to additional users. The candidate will also work closely with the New Business Sales team, in identifying viable prospects for Risk. Nets additional products such as Risk Quantum, Counter Party Radar and our CRO Network.

Only the most ambitious salespeople with strong track records should apply for this role. If you are creative, consultative, commercially minded and able to build strategic relationships with your client base and motivate others around you, then this is the perfect role for you.

KEY TASKS AND RESPONSIBILITIES  

• Renewals, Retention & Revenue: Ensure contract renewals and prevent churn by providing value and maintaining client satisfaction whilst driving price and increasing client spend.

• Building and Maintaining Relationships: Serve as the main point of contact for clients, fostering trust and long-term relationships. 

• Understanding Client Needs: Actively listen to clients to understand their goals, challenges, and needs, ensuring that the company provides solutions aligned with those needs. 

• Upselling and Cross-Selling: Identify opportunities to introduce additional products or services that would benefit the client. 

• Stay informed about the financial markets to spot trends, look for new opportunities and establish credibility with our customers by understanding their business 

• Ensure a high level of customer service which will involve training clients on how to best use our products 

• Managing and maintaining monthly and quarterly pipeline and keeping detailed records of client correspondence on internal CRM system. 

• Attending industry events and visiting clients will be required, as well as potential travel for face-to-face meetings, when appropriate. 

• A minimum of 1-3 years of successful proactive business development, sales, marketing, or lead generation/enablement. 

• Experience in direct Account Management and a successful track record of driving price increase at the point of renewal.

• Bachelor’s degree preferred

• Must live within commutable distance of our London office and commit to being in at least 3 days a week

• An understanding of financial concepts and principles as they relate to clients’ needs is a strong plus

• Additional language is a bonus, but not a requirement 

We know great people make great companies. Infopro Digital is defined by people and passion, and powered by knowledge and innovation. Everything we do is centred on trust, integrity and respect. Our collaborative approach drives creativity across our markets; and our focus on giving teams ownership allows us to build an entrepreneurial culture where our people and brands can thrive and grow.

We run a Foundation which supports a number of charities. Staff can volunteer to contribute their skills and expertise to make a meaningful difference to the lives of others.

In addition to a competitive salary we offer the following benefits:

• Flexible and hybrid working based on employee needs.
• 25 days annual leave (rising up to 30 days)
• Group personal pension plan
• Life assurance
• Interest free season ticket loan (STL)
• Private medical insurance
• Employee assistance programme
• Bonusly employee recognition
• Employee discount scheme
• Onsite monthly chair massage
• Eye-care Vouchers
• Discounted gym membership
• Agile/remote working
• Additional life assurance
• Bike to work
• Buying holiday
• Dental insurance
• Add partner to gym membership
• Health cash plan

Our foundations and values :

At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment. 

Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.

Who are we

Infopro Digital is a B2B group specialising in information and technology. With a presence in 18 countries, the group has 4,000 employees of 55 nationalities. 

Infopro Digital connects professional communities. 

Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail.

With our solutions, our customers make informed decisions and companies develop their business and sustainable performance.