Copy of Account Manager - Journals and eBooks

Taylor and Francis is an Informa business

Informa is a leading academic publishing, business intelligence, knowledge and events business, creating unique content and connectivity for customers all over the world. It is listed on the London Stock Exchange and is a member of the FTSE 100.

Taylor & Francis Group produces high quality, peer reviewed books and journals. We produce unique, trusted content by expert authors, spreading knowledge and promoting discovery globally. We aim to broaden thinking and advance understanding, providing academics and professionals with a platform to share ideas and realise their individual potential. 

The Academic & Government division at Taylor & Francis Group is currently hiring a high performing Account Manager who possesses strong hunter mindset to be responsible for the Northeast territory within the United States.  You will be a strong verbal communicator with ethical standards and collaborate with appropriate departments ensuring a well-coordinated team selling approach. Ideally, you will have had open access, journals and eBook understanding as well as selling experience in academic library markets. This sales opportunity is remote.

What you’ll be doing:

• Designing, implementing and owning a 1-to-3-year sales strategy for eBooks, Journals and Open Access within your territory
• Achieving and exceeding annual sales targets, contributing to the overall revenue and profit objectives of the business division
• Planning schedules and carrying out regular sales visits to customers to achieve financial targets within own sales region across product portfolio.  Travel for this role is expected to be 30% to 50%.
• Developing strong professional and industry stakeholder networks with key accounts within the assigned territory
• Cultivating strong, holistic relationships with the customer base, working to ensure that trading with each account is sustainable, profitable and delivering a high level of customer satisfaction
• Collecting and disseminating market, competitor, and customer feedback
• Establishing a strategic approach to the short, medium- and long-term business within the territory, to ensure that activity is both relevant and flexible to the evolving trading environment over time
• Upholding company trading and terms policy, to protect profitability and value of business in territory
• Liaising actively with stakeholder departments or groups within the business to enhance T&F’s coverage of the territory – product specialists, sales support, editorial, marketing
• Conducting key analyses of products, customers, markets, and competitors; developing and maintaining knowledge of business and market trends. Identifying areas of opportunity; offering suggestions and making recommendations for improvement to appropriate managers
• Regularly updating the companies CRM with relevant customer and opportunity information

What we’re looking for:

• 2-5 years of demonstrated successful account management
• A professional manner; the ability to approach others in a tactful manner while reacting well under pressure
• The ability to analyze and synthesize complex or diverse information; proven experience collecting and researching data
• Ability to problem solve such as identifying and resolving problems in a timely manner; additionally, developing alternative solutions while working alone or in a group and using reason even when dealing with emotional topics
• A clear oral communicator who can speak clearly and persuasively in positive or negative situation while simultaneously being a strong listener to better clarify
• A team player who can balance both team and individual responsibilities
• A leader who can exhibit confidence in self and others by inspiring and motivating others to perform well
• Demonstrated business acumen by understanding business implications of decisions; displaying orientation to profitability; demonstrates knowledge of market and competition
   

What you should know:

• Closing date for application: 22 May 2026
• You must have the right to work and live in United States
• This role is home based; you must have a set-up that allows for remote work
• Domestic and international travel to T&F offices and areas of opportunity may be required.

What we offer in return:

• Base salary ranging from $75,000 - $95,000 + annual sales bonus (25% if OTE's are met, may exceed up to 100%)
  • Base salary commensurate with experience
• An excellent work/life balance with a fantastic, flexible working culture
• Paid sick time
• 15 days annual leave per year plus an extra day off for your birthday
• 3 additional discretionary days for the holiday season at the end of the year
• Up to 8 weeks of paid parental leave
• Medical, vision, and dental benefits
• 4 volunteer days per year
• 401(k) + employer match
• Seasonal social and charitable events
• Continuous training and development

Work/life balance:

At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. You will be joining a thriving business, working alongside an exceptional group of people. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about.

Training And Professional Development:

We’re passionate about ensuring you have all the tools and resources at your fingertips to reach your short and long-term career goals. We’ll support you in your journey by working together on your own bespoke Taylor & Francis Development Plan, ensuring you have the resources, tools, support and coaching that will get you where you want to be.

Interview process:

Once you have submitted your application, we may get in touch with you for an initial screening conversation or ask you to complete a short video interview to enable us to better understand your skills, experience, and motivation. Following this, you will be invited to attend a competency-based interview, either virtually or in person. Typically, we’d then finish the interview process with a final, 2nd stage interview before extending an offer to the successful applicant.

We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format, more time for questions, or anything else – please ask us, we are happy to be flexible! Please contact [email protected]

Being ‘you’ at Taylor and Francis:

Here at Taylor & Francis, we know that many times the 'perfect candidate' doesn't exist, and that people can feel discouraged about applying for a job if they don't fit all the requirements. We encourage you to apply if you're excited about working for us and have some of the skills or experience we're looking for. We believe in the notion that many skills and experiences are transferrable, and you could be just what we need! Taylor & Francis is proud to be an Equal Opportunity Employer. We strongly believe in the value of diversity of people and thought. We strive to foster a supportive and inclusive environment where our colleagues can learn, develop, and succeed, all while feeling comfortable with being their true self. We embrace all walks of life regardless of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, veteran status, citizenship, or any other protected characteristic under local law.

We genuinely care about our colleagues, promoting work-life balance, wellbeing, and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities, and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: http://www.taylorandfrancisgroup.com/careers

Or better yet check out our LinkedIn ‘Life’ Page, highlighting our accomplishments, employees, and company culture. It’s also a good way of meeting our recruitment team, who will be happy to advise you on your journey here at T&F.