Copay Assistance Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Directly supports PillarRx client and partner relationships with day-to-day needs and project requests. The Account Manager is responsible for intake of day-to-day client needs, act at the liaison between the client and the Care Team and facilitate internal training materials based on client specific designs. In addition, the position supports Care Team initiatives, along with the account team and Care Team to ensure appropriate information is in place to promote the knowledge of how to support program participants.

• Manage day-to-day responsibilities of assigned Clients
• Validate/Deliver reporting to Clients on the agreed upon schedule or ad hoc as needed
• Use internal resources or experience to identify any strategic or process improvement opportunities for Clients, Partners and Care Team
• Manage the assigned Client tasks and projects using the PillarRx project management tool and coordinate with internal team members to fulfill client requests, including agreed upon project logs.
• Participate in regularly scheduled Client and Partner conference calls as necessary
• Support Client oversight initiatives, including performance guarantees, reporting and member service-related initiatives
• Support new Client implementations with the lead team to ensure member information is provided prior to the effective date
• Support Client member needs by coordinating member communications where necessary
• Review, redline and maintain up to date member communications as customized by the Client
• Other duties as assigned

• Planning/organizing—prioritizes and plans work activities effectively with excellent time management skills
• Interpersonal skills—culture is very important within the PillarRx organization. This individual must be a team player as well as an independent contributor. The expectation is to share a positive, collaborative and helpful demeanor to all fellow teammates and clients
• Written and Oral communication—excellent communication skills is required in this role to effectively communicate to clients and fellow coworkers. Written and verbal communications must be professional and understandable by the audience with a high degree of recognition of how to best convey the message
• Problem solving—must be able to identify and resolve problems in a timely manner through analyzing the information provided or researched as needed
• Quality control—must exercise due diligence to be as accurate and thorough as possible in completing all work requests, projects and initiatives
• Adaptability—adapts to changes in the work environment, manages competing demands and is able to handle frequent change, delays or unexpected events

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• 4-6 years’ experience in prescription benefits, pharmacy billing or client management
• Proficient Microsoft Office Suite skills, e.g. Word, Excel, PowerPoint, etc.
• Must be willing to travel up to 10% of the time for client meetings, internal meetings, sales meetings and/or conferences

• Bachelor’s Degree
• CPhT credentials

Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.