Coordinator

CompanyFederal Reserve Bank of St. Louis

The St Louis Fed is one of 12 Reserve Banks serving all or parts of Missouri, Illinois, Indiana, Kentucky, Tennessee, Mississippi and Arkansas with branches in Little Rock, Louisville and Memphis. The St. Louis Fed’s most critical functions include: promoting stable prices and economic growth, fostering a sound financial system, providing payment services to financial institutions, supporting the U.S. Treasury's financial operations, and advancing economic education, community development and fair access to credit.
The Federal Reserve Bank of St. Louis (FRB St. Louis) supports the U.S. Department of the Treasury in key business lines related to financial management for the federal government. The Treasury Division is committed to the core values of FRB St. Louis which include: commitment to the public interest, constituent focus, diversity and inclusion, independence of views, innovation, integrity and respect, and ownership.
The FRB St. Louis Treasury Division is seeking an experienced Production Support Coordinator to fill a new position to support the intragovernmental (IGT) program. This program support two applications called Government Invoicing (G-Invoicing) and Intra-governmental Payments and Collections (IPAC). G-Invoicing provides support for IGT buy/sell activities and IPAC facilitates the transfer of funds between Federal Program Agencies. We are seeking an individual with experience in application development, technical support and exceptional customer service skills.

Responsibilities

• Build and maintain productive working relationships with peers at the U.S. Treasury and other Federal Reserve System stakeholders
• Attain extensive knowledge of the applications to effectively troubleshoot application issues and manage issues through resolution.
• Work with Treasury and project team members to plan, analyze, develop, test and monitor operations of applications supporting this business line
• Communicate and provide cross training to other Operation support teams, Agency Outreach (AIT) and Treasury Support Center (TSC) team members.
• Ability to create and manage request, incident and change tickets in ticket tools (JIRA, Service Now)
• Participate in daily health check procedures to monitor all application environments
• Provide outstanding customer support via phone, email and in person
• Escalate to management any issues, concerns, delays and changes to planned production implementations or changes
• Establish, revise and proactively make recommendations to documentation including user guides, standard operating procedures
• Ensure a strong controls and risk management focus
• Be willing and available to support a 24/7 on call rotation schedule (approx. every 5 weeks) and after hours support as needed

Qualifications

• Bachelor’s degree in accounting, computer science, finance or business administration, or related major or commensurate experience
• 3+ years’ experience in supporting applications as a Business Analyst, Production Support or related role
• Ability to interact professionally and communicate clearly, both verbally and in writing, with U.S. Treasury, financial institutions and Federal Reserve Bank partners to obtain information, respond to inquiries, analyze documentation and resolve issues
• Demonstrated strong analytical, organizational, and problem-solving skills and the ability to manage numerous projects and work processes
• Ability to carry out assignments with minimal supervision as well as work effectively as a part of a team
• Demonstrated strong customer service skills in providing information to all levels of the organization and customers
• Ability to comprehend, communicate and apply U.S. Treasury and Reserve Bank policies and procedures
• Proficient with MS Office and SharePoint administration
• Travel (5%)
• Candidates with less experience may be considered at a lower job grade and/or salary.
• Position requires US Citizen or lawful permanent resident with three or more years of US residency

Total Rewards

Bring your passion and expertise, and we'll provide the opportunities to challenge you and propel your growth—along with multiple benefits and perks that support your health, wealth, and life.

Salary: $92,500.00-$118,100.00

In addition to competitive compensation, we offer a comprehensive benefits package all brought together in a flexible work environment where you can find balance:

• Medical (4 options), Prescription, Dental (3 options), and Vision Insurance with no waiting period

• 401k/Thrift Plan with generous employer match

• Employer-funded Pension Plan

• Paid Vacation/Sick Time & Holidays

• Flexible Spending Accounts and Healthcare Spending Accounts

• Flexible Work Schedule available in most departments

• Life Insurance and Long Term Disability Insurance

• Tuition Reimbursement (undergraduate and graduate)

• Parental Leave

• Free onsite 24/7 Fitness Center including training classes, and locker room / shower facilities

• Onsite Cafeteria & Coffee Shop

• Additional Convenience Benefits, Discounts and More…

At the Federal Reserve Bank of St. Louis, we believe the Federal Reserve most effectively serves the American public by building a more diverse and inclusive economy. Our commitment to diversity and inclusion, at all levels of the organization, has been one of our core values for many years and remains strong as we continue enhancing our efforts. Learn more about Bank’s culture.

The Federal Reserve Bank of St Louis is an Equal Opportunity Employer. #LI-Hybrid

Full Time / Part TimeFull time

Regular / TemporaryRegular

Job Exempt (Yes / No)Yes

Job CategoryOther

Work ShiftFirst (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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