Coordinator, Wave Planning

Founded in 1986, Arhaus is a growing lifestyle brand and omnichannel retailer of premium home furnishings. Through a differentiated proprietary model that directly designs and sources products from leading manufacturers and artisans around the world, Arhaus offers an exclusive assortment of heirloom quality products that are sustainably sourced, lovingly made, and built to last. With more than 100 showroom and design studio locations across the United States, a team of interior designers providing complimentary in-home design services, and robust online and e-commerce capabilities, Arhaus is known for innovative design, responsible sourcing, and client-first service.

Schedule: Monday – Friday, 7:30 a.m. – 4:00 p.m

Description:

The Wave Planning Coordinator is responsible for efficiently executing WMS processes in accordance with the delivery schedule while meeting company objectives and goals. Constantly improving day-to-day transportation expense by pre-waving “Routes” for capitalizing on maximum stop and route capacity per lane, contributing to the reduction of cost per stop.  

Essential Duties and Responsibilities:

• Utilizing the route calendar and the delivery schedule, wave routes according to the warehouse schedule to ensure timely picking of product in DCs utilizing Manhattan.
• Using the delivery schedule and working with the DC management team to ensure all routes are pre-waved and ready for the DC pick process to occur.
• Create and follow SOPs for wave research related to failures, overages, and locations. Work with DC partners to ensure all scheduled pieces make it into picking on time to avoid delays to customer orders or a negative impact to delivered sales.
• Provide support as it relates to add-ons, pull-offs, and other inventory adjustments impacted by the waving process.
• Support transportation with TMS (Transportation Management System).

Competencies:

• Adapts to change quickly and easily and performs effectively during times of change; demonstrates the ability to multitask and manages competing priorities effectively
• Demonstrate results in improving business performance through leadership
• Demonstrate strong oral, written, and interpersonal skills
• Possess very strong organizational and prioritizing skills
• Builds respectful and effective working relationships; collaborates with others to achieve common goals
• Strives to meet or exceed the expectations of internal and external customer standards
• Demonstrates initiative by acting as a self-starter; focusing on having a high level of urgency, which takes on increased responsibility to enhance one’s contribution
• Displays a high degree of integrity, honesty, and takes responsibility for one’s own actions; shows consistency between words and actions

Education, Experience, and Other Qualifications:

• Education: High school diploma; College degree preferred
• Years of experience: Some customer service experience preferred
• Valid Driver’s license preferred
• Computer proficiency: Working knowledge of computer programs
• Understanding of general work practices in warehousing and distribution, including order processing, picking, and shipping processes and procedures.
• Dedicated to business and allows flexibility with work hours if necessary

Essential Functions of the Position:

• Performing tasks using a computer and telephone daily
• Repetitive processing steps.
• Maintain confidentiality of customer’s information.
• Always willing to adapt to change and keep an open mind to training
• Consistent, regular scheduled attendance is considered an essential function of this job.

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT 
At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.