The Foundation for California Community Colleges is on a mission to double its impact in the next 10 years. We are a group of relentless optimists and innovators in education, working collaboratively with public and private partners to help improve the student experience and expand pathways to economic and social mobility in communities across California.
We are seeking a Product Coordinator to join our Technology Solutions team with a focus on supporting and managing the Program Pathways Mapper (PPM) product—a critical tool used by colleges to clarify program paths, improve student exploration, and support guided pathways efforts. This role plays a central part in the product’s success by coordinating enhancements, supporting users, analyzing product needs, and ensuring smooth delivery of product features and updates.
What You’ll Do
The Product Coordinator position offers an exciting opportunity for a detail-oriented and proactive professional to help steward a key Foundation product. In this role, you will support the product lifecycle for Program Pathways Mapper, contribute to roadmap planning, assist with product releases, and provide high-quality support to college partners and cross-functional teams through user support and technical documentation. You will thrive if you enjoy bridging technology with user needs, organizing complex workflows, creating technical documentation, and helping a product evolve through data, feedback, and continuous improvement.
Essential Job Duties and Responsibilities
Product Support & Coordination- Support day-to-day product operations for Program Pathways Mapper, including coordinating updates, enhancements, and feature rollouts.
- Assist in product analysis activities such as gathering requirements, conducting user interviews, documenting workflows, and analyzing usage trends and feedback.
- Help maintain the product roadmap by tracking progress, documenting decisions, and supporting prioritization discussions with internal and external stakeholders.
- Develop and prepare product-focused materials, including technical slide decks, release notes, system documentation, user guides, and meeting agendas for review by leadership and partners.
- Draft initial technical and product-related content for reports, presentations, and documentation; collaborate with team members on final deliverables.
- Manage project boards and dashboards (e.g., Jira, Confluence), ensuring tasks are up-to-date, workflows are clear, and teams remain aligned on product milestones.
- Support cross-functional teams, including product, engineering, design, and partner success, by coordinating information flow and keeping product activities on track.
- Provide front-line assistance to internal and external users by addressing system inquiries, troubleshooting product issues, and escalating issues as needed.
- Deliver product training, onboarding support, and guidance on new features or product workflows to improve user adoption and satisfaction.
Attributes for Success
- Strong analytical skills and the ability to translate user needs into clear requirements.
- Proven ability to manage multiple priorities and support a product through structured processes and documented workflows.
- Experience with Atlassian products (JIRA, Confluence, Product Discovery, Service Desk); JIRA for task tracking preferred
- Experience setting and achieving Key Performance Indicators
- Project management experience required
- Knowledge of Agile project management (Scrum, Kanban) and other project management techniques
- Familiarity with Totango or other customer success platforms
- Ability to manage contracts, invoices, and administrative workflows
- Passionate about providing students with stronger pathways to education and building a more just and equitable California overall.
- A self-starter and quick learner who is highly motivated and outcome-oriented, always seeking innovative approaches to project execution.
- A commitment to continuous improvement and professional development.
- A strategic and creative thinker who can problem-solve, working within and across teams to swiftly respond to needs identified across the California Community Colleges.
- Practices ownership, takes accountability, and able manage own work, prioritize tasks, and deliver quality products on time with limited supervision.
- Ability to work on a fast-paced team and build and maintain collaborative working relationships with internal and external stakeholders.
- Knowledge of, or willingness to learn about, the California Community College system and the Foundation’s mission.
What we Offer
FoundationCCC is fully committed to a “remote-first” philosophy, and recruits and hires talent across the state in fully remote positions, where virtual work is possible. Our headquarters are located in Downtown Sacramento, just blocks from California’s State Capitol.
Benefits
- Competitive compensation, generous PTO, holidays
- Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings
- CalPERS retirement program and optional 403(b) and 457 Retirement plans
- Tuition reimbursement
- Public Service Loan Forgiveness certified employer
If you have any additional questions, please email us at [email protected].
Budgeted Hourly Pay Range:
$26.44 - $31.25Final salary and rates are based on education, experience, skills relevant to the role, and internal equity.
Top Skills
What We Do
The Foundation for California Community Colleges (FoundationCCC) works to benefit students, colleges, and communities by reducing barriers to opportunities for all Californians and accelerating paths to economic and social mobility. The organization was founded in 1998 and serves as the official statewide nonprofit organization supporting the California Community Colleges, the largest system of higher education in the nation.
FoundationCCC operates just over 70 programs and services that improve educational access and affordability, address basic needs, connect students to work-based learning, and tackle local climate change effects. These programs are organized across six priority Areas of Impact: Student Success, Workforce, Development, Equity, Community Impact, Climate Action, and System Support. The organization’s work is made possible through funding from and partnerships with philanthropy, public agencies, corporations, and donors.
Since inception in 1998, FoundationCCC has grown to be one of the largest operating foundations in higher education, with over 550 full-time employees and annual revenues of over $167 million.
