Coordinator, Registration

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Job Description:

The Coordinator, Registration is responsible for the processing, tracking, and overall coordination of registration, housing, and financial requirements for several national conferences, workshops, and schools that unfold both in person and online.

Key Responsibilities: 

• With supervision, manage housing, registration, and tour processing for multiple in-person and virtual meetings simultaneously.

• Serve as the primary contact for ABA’s third-party housing and registration vendor for multiple in-person and virtual meetings simultaneously.

• Deliver exemplary customer service both in advance of meetings and onsite.

• Process and verify all registration information (both banker and exhibitor) including membership status, payments, promotional sources, special requests, and hotel assignments/requirements.

• Reconcile customer fees and payments, including validation of membership status, researching payment discrepancies, and generating invoices and refunds. 

• Produce and distribute registration and housing reports as necessary.

• Serve as ABA’s primary contact to the hotel for all housing issues including but not limited to room blocks, arrival/departure patterns, VIP lists, attendee special requests, and changes/cancellations/substitutions.

• Manage attendee registration communication including group registration forms, website text, and confirmation emails, including those from outside vendors. 

• Supervise both registration and housing operations onsite for large national conferences including the hiring and supervision of temporary help. 

• Analyze existing system procedures and advise on improvements to ensure registration and accounting activities adapt to changes in industry trends and other departmental operations that impact both in-person and virtual events.

Qualifications: 

• High school diploma

• Three years’ experience in the event/meetings industry

• Ability to multitask, prioritize work, and manage deadlines

• Ability to shift focus quickly and think outside the box

• Ability to work on a team and independently

• Excellent customer service skills

• Strong verbal communication skills and interpersonal skills

• Ability to take initiative and problem-solve

• Ability to adapt to changing circumstances and troubleshoot issues

• Excellent organizational and time management skills

• Strong attention to detail

• Proficiency in Microsoft Office

• Previous customer service experience

• Salesforce/Nimble AMS experience strongly preferred

• Associate degree preferred

• Ability to travel <20%, including weekends. 

Target Salary Range:

$70,000 - $75,000

Salary Band Range:

$58,373.00 - $75,949.00 - $93,525.00

American Bankers Association (ABA) is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, age, sex, marital status, gender identity, sexual orientation, disability, protected Veteran status, personal appearance, political affiliation, family responsibilities, or any other characteristic protected by applicable law.