The Role
The Coordinator, Partner Support will manage service documentation, assist with escalated technical cases, and collaborate with partners to improve service processes.
Summary Generated by Built In
We’re growing our Partner Support team and looking for a Coordinator, Partner Support who will help us ensure that our global service partners deliver top-quality support for Promethean products - ActivPanels and Projectors.
In this role, you’ll become a trusted expert on our hardware, work closely with internal teams and external partners, and support escalated technical cases. You’ll play a key part in improving processes and making sure our service experience is consistent and excellent worldwide.
Working time: the second shift (from 3 PM to 11 PM)
Start date: January 2026
Base salary: PLN 66,500 - 99,700 + annual bonus
Job Duties and Responsibilities:
- Support and improve global product repair processes
- Be the go-to person for product and service questions
- Collaborate with Product Service & Support teams
- Assist partners with escalated service issues (in-field & workshop)
- Monitor partner performance and recommend improvements
Job Skills and Qualifications:
- 2+ years of experience working with hardware products - in service, repair, or technical support
- Practical understanding of electronics and hardware troubleshooting
- Experience with onsite or workshop repairs is a strong advantage
- Engineering background (especially Electrical/Electronic Engineering/ Computer Networking / IT ) is a plus, but not required
- Comfortable with Microsoft Office; Salesforce/BI tools are a plus
- Proactive, organized, and improvement-driven mindset
- Strong communication skills
Promethean provides a comprehensive and competitive benefits package that offers the flexibility and security to thrive both inside and outside of work.
Our benefits include:
· MultiSport Card
· Private Medical Insurance with Dental/Vision Coverage
In addition to paid annual leave plus public holidays, Promethean offers the following paid leave:
· Birthday day off
· Multicultural day off
· Two Volunteering Days
· Well-Being Programs (For example, company-wide health challenges)
· Reward and Recognition Program
· Fruity Tuesdays
And more!
Top Skills
MS Office
Salesforce
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The Company
What We Do
For over 20 years, learning has been, and always will be what fuels Promethean's passions. It represents the highest order contribution that we can make to improving the societies in which we live. We believe that the purpose of technology is not simply about automating the teaching and learning process, but to inspire and empower every student.
